Hawanda Sampson
Baltimore,MD
Summary
Dynamic and results-oriented professional with extensive experience at Johns Hopkins Hospital, excelling in calendar coordination and team collaboration. Demonstrated ability to enhance patient satisfaction and streamline administrative processes. Skilled in Microsoft Access and effective communication, significantly boosting company image and operational efficiency.
Overview
13
13
years of professional experience
Work History
Administrative Coordinator
Johns Hopkins Hospital
Baltimore, MD
01.2025 - Current
- Organized and maintained filing systems for sensitive documents.
- Handled sensitive information with discretion, maintaining confidentiality and compliance with relevant laws and policies.
- Made copies, sent faxes and handled all incoming and outgoing correspondence.
- Maintained calendars for multiple executives.
- Gathered, entered and updated data to maintain departmental records and databases.
- Organized corporate social responsibility events, boosting company image and employee engagement.
- Served as the first point of contact for incoming calls and visitors, providing excellent customer service and directing inquiries appropriately.
- Managed incoming mail distribution and outgoing courier services.
- Processed invoices from vendors in a timely manner according to company policies.
Clinical Customer Service Representative
Johns Hopkins Hospital
Baltimore, MD
09.2011 - Current
- Promoted high patient satisfaction by resolving problems with knowledgeable, friendly service.
- Participated in team meetings to discuss strategies for improving patient satisfaction levels.
- Provided directions and information to patients and families, enhancing their hospital experience.
- Participated in training sessions to stay updated on healthcare policies and registration software.
- Collaborated with other departments to ensure that customer needs were met promptly and accurately.
- Monitored call queues to ensure calls were answered within established timeframes.
- Assisted in training new employees on customer service processes and procedures.
- Coordinated with clinical staff to manage patient flow, reducing wait times and improving satisfaction.
- Performed data entry into electronic health record systems for patient information updates.
- Answered incoming calls from customers, responded to inquiries and provided accurate information.
Education
High School Diploma -
Southwestern Senior High School
Baltimore, MD06-1988
Skills
- Calendar Coordination
- Microsoft Access
- Office inventory management
- Time management
- Filing
- Inbound phone call handling
- Verbal and written communication
- Team collaboration
- Processing expense reports
- Meeting coordination
Timeline
Administrative Coordinator
Johns Hopkins Hospital
01.2025 - Current
Clinical Customer Service Representative
Johns Hopkins Hospital
09.2011 - Current
High School Diploma -
Southwestern Senior High School
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