Hawanya Harper
Washington,DC
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
10
10
years of professional experience
Work History
Administrative Officer
Department Of Transportation
12.2023 - 04.2024
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Delivered performance reviews, recommending additional training or advancements.
- Created, prepared, and delivered reports to various departments.
- Consulted with company management to assess requirements and develop operational enhancements to streamline processes and increase team performance.
- Updated reports, managed accounts, and generated reports for company database.
- Executed record filing system to improve document organization and management.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
Program Assistant 1
KRA CORPORATION (Remote)
08.2022 - 09.2023
- Provides substantive administrative and management support work, using considerable discretion and independent judgment, which contributes to the effective and efficient operation of the office/program
- Completes reports for the office, which ensures compliance with program reporting requirements for the technical and administrative operations of the office
- Develops and executes a system of control for all reporting requirements
- Participates in staff meetings, operational conferences, and seminars to keep abreast of plans, projects, decisions, problems, etc., pertaining to various decisions and functions of the office
- Recommends resolution to problems, and appropriate courses of action, particularly in those areas related to current projects Develops methodology and procedures to achieve desired results and discusses with the Support Services Supervisor and members of his staff the implications, problem s and plans of action, and prepares reports as appropriate.
Operations Assistant
COMMUNITY COLLEGE PREP ACADEMY (Washington, DC)
02.2018 - 08.2022
- Recognized as the authority regarding administrative policies and procedures, providing a broad range of analyst, administrative and clerical support
- Reviewed and analyzed the effectiveness of operating procedures, workflow, inter-functional coordination, and organization of an operating division’s or business unit’s operations through personal observation, conferences, and status reports and data
- Prepared resulting documents from these reviews, reporting on progress toward achievement of program initiatives and subsequent recommendations
- Planned, organized, and led all phases of multifunctional efforts to evaluate plans and proposals of projects involving broad areas of work processes, operational practices, and integration between various functional areas
- Provided technical expertise; directed the analysis and evaluation of plans and proposals of projects; assessed accomplishment of program and management goals and objectives; and prescribed or formulated new/revised policy
- Prepared long-range forecasts of developments relevant to areas of expertise
- Identified and analyzed critical problems and issues, the timing and sequence of key program events and milestones, resource utilization, and constraints, and coordination of management controls
- Developed innovative solutions, documented findings and conclusions, and made presentations
- Served as representative in meetings involving sensitive or confidential issues; exercised authority to make commitments involving the administrative management of the organization
- Briefed and advises the EVP on issues involved and commitments made.
Office Manager
THRIVEAGAIN PHYSICAL THERAPY & WELLNESS (Washington DC)
05.2015 - 01.2018
- Managed executive calendar and coordinated weekly project team meetings
- Assisted in the development of meeting agendas to increase meeting efficiency
- Excelled within deadline-intensive environment, ensuring accurate and on-time completion of all projects
- Scheduled and confirmed appointments for entire management team
- Assisted in all areas of administrative work including, data entry, receptionist duties, file organization, research, and development
- Oversaw inventory and office supply purchases
- Processed all HR paperwork regarding, promotions, demotions, adding positions, and posting of job positions
- Scheduled interviews for various positions within the medical practice
- Process invoices for outside vendors.
Staff Support Specialist
DEPARTMENT OF EMPLOYMENT SERVICES (Washington DC)
06.2014 - 01.2015
- Served as the liaison between the Director, key subordinate staff members, and other key officials to assure clarification and understanding of the Director’s views on all administrative problems and issues
- Conducts fact-finding investigation requiring the incumbent to research, analyze and prepare pertinent data/information incidental to reports, statistical studies, and special events, and on-going projects
- Examines and develops a variety of background information for use in presenting factual and statistical data for special projects and/or reports
- Manages and controls basic management systems for all incoming action documents within the office, including documents control, report monitoring systems to remind staff of action requirements and timetables, suitable tracking systems, and correspondence review
- Recommends procedural changes to improve, expedite and eliminate office management problems
- Provides administrative support to office members participating in short- and long-term task forces and committees
- Generates internal correspondence and procedures from the Executive Offices, and external documents that assists staff in the workflow and operation of the organization
- Assists the supervisor in coordinating and monitoring practices and procedures utilized by the support staff to ensure compliance with all applicable regulations and procedures.
Education
General Education Diploma -
VIRGINIA DEPARTMENT OF EDUCATION
Alexandria, VAProject Empowerment Certificate - undefined
DC DEPARTMENT OF EMPLOYMENT SERVICES
Washington, DCMedical Assistant Certificate - undefined
MEDTECH COLLEGE
Washington, DCSkills
- Microsoft Word
- Excel
- PowerPoint
- Visio
- Access
- FrontPage
- Outlook
- SharePoint
- QuickBooks
- EDMS
- PRISM
- Documentation and control
- Apricot
- Quick Base
- BrightSpace
- HRIS
- E-Verify
- PowerSchool
- Data Vault
- Google Docs
- Adobe
- AvidXchange
- Photoshop
- EPIC
- Bamboo
- Workday
- Casebook
- Teams
- ZOOM
- MyJourneyDC
- VERA
- WebEx
- Administrative Operations
- Conflict Resolution
- Cross-Functional Collaboration
- Data Collection & Evaluation
- Diversity, Equity & Inclusion
- E-Verify
- Excellent Communication (Written & Verbal)
- Gap Analysis
- Human Resources
- Process Improvement
- Research
- Stakeholder Engagement
- Strategic Leadership
- Student Outreach & Advising
- Timekeeping/Time & Attendance
- Training Facilitation
Professional Development
- How to Take Charge of the FrontDesk
- Powerful PowerPoint Presentations
- Microsoft Access
- Indispensable Assistant
- Mastering the Basics of Microsoft Excel
- Time Management & Organizational Skills
- Covid-19 Contact Tracer
- Knock Your Socks off Customer Service
- Management Skills for Admins
- Diversity & Inclusion in the Workplace
- Time and Project Management for Admins
- SHRM Essentials of Human Resources
- Project Management Professional Class
- Queering the Schoolhouse: LGBTQ+ Inclusion for Educators
Timeline
Administrative Officer
Department Of Transportation
12.2023 - 04.2024
Program Assistant 1
KRA CORPORATION (Remote)
08.2022 - 09.2023
Operations Assistant
COMMUNITY COLLEGE PREP ACADEMY (Washington, DC)
02.2018 - 08.2022
Office Manager
THRIVEAGAIN PHYSICAL THERAPY & WELLNESS (Washington DC)
05.2015 - 01.2018
Staff Support Specialist
DEPARTMENT OF EMPLOYMENT SERVICES (Washington DC)
06.2014 - 01.2015
General Education Diploma -
VIRGINIA DEPARTMENT OF EDUCATION
Project Empowerment Certificate - undefined
DC DEPARTMENT OF EMPLOYMENT SERVICES
Medical Assistant Certificate - undefined
MEDTECH COLLEGE