Summary
Overview
Work History
Education
Skills
References
Skill Proficiencies
Timeline
Generic

Hawanya Harper

Washington

Summary

Program support assistant with extensive experience in administrative procedures and data management. Demonstrated ability to enhance communication and resolve scheduling conflicts, contributing to team success. Skilled in optimizing operational workflows for increased efficiency.

Overview

1
1
year of professional experience

Work History

Program Support Assistant

OAH/DHS Midtown Group (Contract)
Washington
04.2025 - Current
  • Coordinated office activities and maintained schedules for program staff.
  • Supported data entry and maintained accurate records within agency databases.
  • Developed and implemented administrative procedures to improve efficiency.
  • Performed data entry into software systems used by the program team members.
  • Coordinated with team members to ensure timely completion of tasks.
  • Reviewed incoming correspondence and took appropriate action as needed.
  • Responded to customer service requests through email or telephone contact.
  • Maintained positive working relationship with fellow staff and management.
  • Communicated with team members to confirm availability and align schedules accordingly.
  • Utilized scheduling software to maintain organized records of appointments and tasks.
  • Assisted in planning project timelines, ensuring all deadlines were clearly defined.
  • Monitored changes in schedules, adjusting arrangements as necessary for smooth operations.
  • Collaborated with various departments to streamline scheduling processes and improve efficiency.
  • Scheduled and confirmed appointments.
  • Communicated schedule changes effectively throughout the organization when necessary.
  • Developed and maintained scheduling procedures to ensure timely completion of projects.
  • Ensured compliance with established policies and procedures related to scheduling activities.
  • Resolved scheduling disputes between internal stakeholders in an effective manner.
  • Analyzed resource requirements for each project and identified potential conflicts or delays.

Administrative Assistant III (Assistant Supervisor)

Ross Professional Services (Contract)
Washington
04.2024 - 04.2025
  • Supervise team performance by defining requirements and providing hands-on instructional guidance when warranted.
  • Provide Supervisory review and audit on SNAP, TANF and Medical cases to ensure eligibility decisions are being accurately and timely delivered based on Federal and District policies.
  • Review and audit functional design documents to ensure that program policies are captured correctly for DCAS system.
  • Communicate with customers and outside agencies by phone, email, and mail to resolve all eligibility programs.
  • Subject Matter Expert on all aspects of the District of Columbia Access System (DC Health Link and DC Link), DCAS, Current and other related eligibility systems.
  • Provide one on one training to staff requiring special processing assistance.
  • Provides programmatic guidance and clarification on policy relative for all public programs administered by the Department.
  • Displays exceptional judgement and ingenuity in the development of approaches and alternatives in the resolution of system related defects.
  • Evaluates work performance of employees including employees' ability to exercise sound judgment in decision making and interpretation of policies.
  • Enhanced document management systems, reducing processing time by 75% within 3 months, leading to improved response accuracy and operational efficiency.
  • Organized and facilitated working sessions, video teleconferences, and high-profile meetings, ensuring 100% compliance with government protocols and optimizing logistical efficiency.
  • Assisted the Department of Human Services in achieving its mission by interpreting federal and local policy to determine assistance program eligibility for the low-income residents of the District of Columbia.
  • Reviewing applications to ensure relevant information is collected to make accurate eligibility determinations/redeterminations.
  • Assisted the agency in meeting its objectives of providing benefits in a timely manner by abiding by federal policy and procedural guidelines.
  • Served as a member of the Processing Unit responsible for authorizing, documenting dictation and scanning applications, and recerts that are received by the agency through the mail, faxes, Dropbox and the DIMS System.
  • Served as Team Lead of the 'Expedition Unit,' which functions as a rapid scanning unit for the Supplemental Nutrition Assistance Program (SNAP) making sure all expedited applications are scanned into the correct programs to begin the expedition process. The purpose of this unit was to ensure customers' needs are met in the correct time frame, which should not exceed 7 business days from the date received by the agency.

Education

Project Empowerment Certificate -

DC Department of Employment Services
Washington, DC
04.2017

General Education Diploma -

Virginia Department of Education
Alexandria, VA
08.1994

Skills

  • Subject matter expertise
  • Automated eligibility determination
  • Access system management
  • Document imaging
  • Nutritional assistance program (SNAP)
  • Temporary assistance programs (TANF)
  • Medicaid administration
  • Affordable Care Act knowledge
  • Verbal and written communication
  • Philosophy advocacy
  • Autonomy promotion
  • Administrative procedures
  • Clerical operations
  • Word processing skills
  • File and record management
  • Form design
  • Office operations
  • Government regulations compliance
  • Agency adherence
  • Federal program knowledge
  • District-funded program oversight
  • Logical reasoning
  • Problem-solving skills
  • Decision-making abilities
  • Work assignment planning
  • Method and procedure development
  • Scheduling software proficiency
  • Program eligibility assessment
  • Document management

References

Available upon request

Skill Proficiencies

  • Subject Matter Expert (SME) in the Automated Client Eligibility Determination System (ACEDS), the District of Columbia Access System (DC Health Link and DC Link), Document Imaging Management System (DIMS).
  • Subject Matter Expert (SME) when governing laws regarding Supplemental Nutrition Assistance Program (SNAP), and Temporary Assistance for Needy Families (TANF), Medicaid, and the Affordable Care Act (ACA).
  • Profound ability to communicate advocate philosophy and principles of self-sufficiency and the particulars of Temporary Assistance for Needy Families.
  • Broad knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology.
  • Comprehensive knowledge of laws, government regulations, agency rules as it relates to federal, and district funded programs.
  • Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Excellent understanding of the implications of new information for both current and future problem-solving and decision-making.
  • Ability to plan work assignments to activities developing methods and procedures, making modifications to or deviation from accepted practice to the extent required to meet objectives.

Timeline

Program Support Assistant

OAH/DHS Midtown Group (Contract)
04.2025 - Current

Administrative Assistant III (Assistant Supervisor)

Ross Professional Services (Contract)
04.2024 - 04.2025

Project Empowerment Certificate -

DC Department of Employment Services

General Education Diploma -

Virginia Department of Education

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Hawanya Harper