Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Hawanya A. Harper

Washington,DC

Summary

Knowledgeable Program Assistant successful at working in both team-based and self-directed capacities. Driven to maintain smooth operations through knowledgeable and skilled support.

Overview

9
9
years of professional experience

Work History

Program Assistant

KRA Corporation
08.2022 - Current
  • Provides substantive administrative and management support work, using considerable discretion and independent judgment, which contributes to the effective and efficient operation of the office/program
  • Onboarded 15 new hires ensuring all paperwork was completed and submitted in a timely manner
  • Trained 20 new hires on reimbursement and payroll submission, also assisted with new laptop and cell phone setup
  • Develops and maintains a comprehensive annual calendar of activities, programs, and requirements
  • Organizes monthly meetings for 30+ staff members to improve communication and comradery
  • Managed both digital and physical filing systems and retrieved documents as required.
  • Assisted with planning and coordinating day-to-day and special program activities.
  • Maintains office equipment, including computers, printers, laptops and cell phones increasing efficiency by 25%
  • Ordered and distributed office supplies while adhering to fixed office budget.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Successfully enrolled approximately 500 DC residents into the Career Coach DC program

Operation Assistant

Community College Prep Academy
02.2018 - 08.2022
  • Solved problems timely and effectively, ensuring customer satisfaction.
  • Managed day-to-day department operations with effective workflow coordination.
  • Monitored and updated inventory levels and maintained accurate records of inventory and stock movements.
  • Provided administrative support with accurate document preparation and data entry.
  • Assisted with facility scheduling and customer service.
  • Assisted operations manager with planning of routine operations and special projects.
  • Supported new employee training and onboarding, providing documentation and training materials on operational processes and procedures.
  • Processed customer orders and invoices to support timely fulfillment and delivery.
  • Promptly addressed customer inquiries and complaints to foster swift resolution.

Office Manager

Thrive Again Physical Therapy and Wellness
05.2015 - 01.2018
  • Spearheaded all administrative efforts (e.g., data entry, receptionist duties, filing, research/development); managed executive calendar, and seamlessly coordinated weekly office meetings, interviews, and appointments; routed and addressed ~75 daily patient calls via expert management of a high-volume, multi-line phone system; oversaw office supply inventory; developed meeting agendas
  • Oversaw accounting, budgeting, and financial reporting.
  • Patient satisfaction scores increased by 23% within first 3 months, and 33% in 6 months
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Verified insurance coverage, called in prescriptions, and acted as personal secretary for doctor
  • Maintained office equipment, supplies, and office bills; ensuring expense reduction by 15%
  • Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
  • Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
  • Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
  • Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.

Support Staff Specialist

District Of Columbia Government
06.2014 - 01.2015
  • Greet visitors and serve as the main contact with staff and visitors, set up for conferences, and faculty meetings, answer telephone, screen callers, take messages, and refer questions to appropriate staff of 15 and 150 clients
  • Oversaw the front desk, managed files, provided executive assistant functions
  • Answered approximately 175 daily incoming calls with prompt and friendly customer service
  • Serviced 150 client accounts and accurately managed 75-100 cases
  • Answered constant flow of customer calls with minimal wait times.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Maintains security by following procedures; monitoring logbook; issuing visitor badges
  • Uses tact, diplomacy, and patience when communicating and dealing with others, e.g., co- workers, managers, supervisors, and internal/external customers

Education

High School Diploma -

HD WOODSON
WASHINGTON DC

Skills

  • TEAMS
  • Document Control
  • ZOOM
  • SharePoint
  • QuickBooks
  • Google Docs
  • Quick Base
  • BrightSpace
  • HRIS
  • E-verify
  • AvidExchange
  • MyJourneyDC
  • Photoshop
  • EPIC, Bamboo, Workday, Casebook, Teams, ZOOM
  • MyJourneyDC, VERA, WebEx
  • Administrative Operations, Conflict Resolution, Cross-Functional Collaboration, Data Collection & Evaluation, Diversity, Equity & Inclusion
  • E-Verify, Excellent Communication (Written & Verbal), Gap Analysis, Human Resources, Process Improvement, Research, Stakeholder
  • Engagement, Strategic Leadership, Student Outreach & Advising, Timekeeping/Time & Attendance, Training Facilitation
  • Multi-Line Phone Systems
  • Student Records Management
  • Calendar Management
  • Office Supplies and Inventory
  • Community Outreach
  • Administrative Support
  • Operations Assistance
  • Database Management
  • Staff Support
  • Remote Working Experience
  • Client Needs Assessment
  • File Documents
  • Customer Satisfaction

Affiliations

  • How to Take Charge of the Front Desk
  • Microsoft Office
  • Customer Service
  • Powerful PowerPoint Presentations
  • Indispensable Assistant
  • Mastering the Basics of Microsoft Excel
  • Time Management & Organizational Skills
  • Covid-19 Contact Tracer
  • Knock Your Socks off Customer Service
  • Management Skills for Admins
  • Diversity & Inclusion in the Workplace
  • Time and Project Management for Admins
  • SHRM Essentials of Human Resources Project Management Professional Class
  • Queering the Schoolhouse: LGBTQ+ Inclusion for Educators

Timeline

Program Assistant

KRA Corporation
08.2022 - Current

Operation Assistant

Community College Prep Academy
02.2018 - 08.2022

Office Manager

Thrive Again Physical Therapy and Wellness
05.2015 - 01.2018

Support Staff Specialist

District Of Columbia Government
06.2014 - 01.2015

High School Diploma -

HD WOODSON

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Hawanya A. Harper