Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
Timeline
Generic

Hawa O. Toury

Coon Rapids,MN

Summary

I would like the opportunity to tell you more about my work experience and how my skill set could contribute to the successful day-to-day running of your company.

I am an ambitious, hardworking and very motivated candidate, looking to succeed in a reliable long term career atmosphere that offers good pay, benefits, and opportunities for advancement. My primary goal is to expand and utilize my experience in management. I am a quick and adaptive learner, ready to overcome any task set before me. I function well in a team, as well as independently. Compassionate Certified Home Health Aide with a wide range of medical care skills applicable to positions in public and private healthcare environments. Adept at meeting patient needs promptly. Focused on maintaining patient care requirements, calm and focused in crisis situations, while attentive to details. I am familiar with computer programs, such as, Microsoft Word, PowerPoint, Excel, Internet Explorer and Outlook. In conclusion, I bring to any company, innovative ideas and the positive attitude to get any task done, efficiently and professionally.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Medical Assembler II

Boston Scientific
Maple Grove, MN
04.2021 - 01.2022
  • Assembles, repairs, inspect and/or test products following written instructions
  • Ability to read and comprehend basic instructions and other work related documents
  • Sets up and operates a variety of manufacturing machines or equipment
  • Cleans tools and equipment per documented procedures
  • Records information on approved documents
  • Disposes hazardous waste material on corresponding hazardous waste areas
  • Resolves problems and makes routine recommendations
  • Trains other employees when necessary
  • Demonstrate the ability to work with little or no supervision
  • Adhere to scheduled breaks and lunches
  • Meet/exceed goals and demonstrate problem solving techniques in a fast paced environment
  • Demonstrate Strong listening, written, and verbal communication skills.

Remote Call Center Specialist

Purpose Reborn, LLC
Atlantic City, NJ
04.2020 - 04.2021
  • Handle 100 -120 calls per day while maintaining a high level of customer satisfaction
  • Overcome customer and health care providers concerns which can include some escalated issues
  • Multitask using various computer software
  • Demonstrate the ability to work with little or no supervision
  • Adhere to scheduled breaks and lunches
  • Meet/exceed goals and demonstrate problem solving techniques in a fast paced environment
  • Demonstrate Strong listening, written, and verbal communication skills
  • Sell products and services and achieve aggressive sales goals which are measured daily
  • Maintained detailed records of patient vitals and weekly progress.

Home Health Aide

Caring Inc.
Atlantic City, NJ
03.2014 - 04.2021
  • Communicated with patient family members on a regular basis
  • Assessed patient abilities and made care recommendations
  • Demonstrate the ability to work with little or no supervision
  • Adhere to scheduled breaks and lunches
  • Meet/exceed goals and demonstrate problem solving techniques in a fast paced environment
  • Demonstrate Strong listening, written, and verbal communication skills
  • Assisted patients with daily activities including light housekeeping
  • Ensured that daily meals were prepared in accordance with patient dietary restrictions
  • Maintained detailed records of patient vitals and weekly progress
  • Ensured that patients took daily medications
  • Provided assistance with daily grooming and bathing activities.

Receptionist

Borough of Manhattan Community College
Manhattan, NY
04.2012 - 10.2013
  • Handle 100 -120 calls per day while maintaining a high level of customer satisfaction
  • Overcome customer concerns which can include some escalated issues
  • Demonstrate the ability to work with little or no supervision
  • Adhere to scheduled breaks and lunches
  • Meet/exceed goals and demonstrate problem solving techniques in a fast paced environment
  • Record and report employee progress and performance
  • Demonstrate Strong listening, written, and verbal communication skills
  • Multitask using various computer software
  • Reviewed call quality to ensure regulations were met
  • Assist internal customers with systems navigation, policy questions, and coaching
  • Managed employees & phone lines routing calls and messages to correct department
  • Trained employees using various computer software
  • Conducted interviews and candidate selection on-boarding.

Education

Associate in Science / Health Science -

Atlantic Cape Community College
Atlantic City, NJ
05.2021

High School Diploma -

Egg Harbor Township High School
Egg Harbor, NJ
05.2009

Skills

  • Excellent work ethics
  • Leadership qualities
  • Motivated
  • Management
  • Call center
  • Health experience
  • Customer service
  • Direct care provider
  • Home health aide
  • Public health
  • Administrative assistant
  • Eager to learn
  • Competent
  • Determined
  • Punctual
  • Enthusiastic
  • Organized
  • Dependable
  • Multitasking
  • Teamwork
  • Microsoft Word
  • PowerPoint
  • Excel
  • Internet Explorer
  • Outlook
  • Innovative ideas
  • Positive attitude
  • Compassionate
  • Medical care skills
  • Patient care
  • Crisis management
  • Computer skills
  • Hand washing and hygiene procedures

Certification

  • Valid MN Driver’s License (No Restrictions)
  • CPR/First-Aid Certified (2014)
  • CHHA Certified (2014)
  • Certified Mandated Reporter for Vulnerable Adults (2023)
  • BLS Certified (2023)

Volunteer Experience

  • Orphanage, 2005, 2006, Volunteered for a year at an orphanage in my native country. Assisted with everyday tasks and offered emotional support to children who had experienced severe adversities.
  • Therapeutic Foster Care, Acted as a therapeutic foster parent and foster child advocate, providing a secure and caring environment for at-risk children and attending to their therapeutic requirements.
  • Masjid, 2017, 2018, Volunteered at a nearby masjid, teaching and mentoring kids in the Arabic school.
  • Safumba Center, New Jersey, 2018, 2020, Volunteered at Safumba Center, assisting with food distribution and finding necessary resources for impoverished families.
  • North Hennepin Community College (NHCC), 2023, 2024, Joined the Student Nurse Association (SNA) and volunteered in various activities, including helping feed the starving children in the soup kitchen and assisting new students at college events.

Timeline

Medical Assembler II

Boston Scientific
04.2021 - 01.2022

Remote Call Center Specialist

Purpose Reborn, LLC
04.2020 - 04.2021

Home Health Aide

Caring Inc.
03.2014 - 04.2021

Receptionist

Borough of Manhattan Community College
04.2012 - 10.2013

Associate in Science / Health Science -

Atlantic Cape Community College

High School Diploma -

Egg Harbor Township High School
Hawa O. Toury