Hawi Mohamed
Seattle,WA
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 6 years of relevant work experience to the team. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure a new position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Patient Service Representative
THE POLYCLINIC
08.2020 - Current
- Warmly welcomed 60-70 patients/families per shift while answering 50-60 patient calls in efficient time - coordinated check-in, collected insurance, directed patients to their destination -maintained physician schedules
- Verified insurance eligibility and coverage for patients.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Managed patient registration process, confirming data accuracy and completeness.
- Built and maintained positive working relationships with patients and staff.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Used EPIC to schedule appointments.
- Handled customer service inquiries in person, via telephone and through email.
- Developed and implemented customer service policies and procedures.
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
- Followed document protocols to safeguard confidentiality of patient records.
- Trained new staff on filing, phone etiquette and other office duties.
- Facilitated communication between patients and various departments and staff.
- Delivered support to medical staff in completion of patient paperwork.
- Organized patient records and database to facilitate information storage and retrieval.
Sales Associate
BURLINGTON COAT FACTORY
09.2019 - 08.2020
- Helped many customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Managed efficient cash register operations.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Information Desk Assistant
HARBORVIEW MEDICAL CENTER
07.2014 - 08.2018
- Assist patients/visitors to their destination and help with transportation coordination -Maintain cleanliness of lobby
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Confirmed appointments, communicated with clients, and updated client records.
- Welcomed over 50 patients with friendly greetings, answered general questions, gathered nature of visit and directed to specific offices.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Handled assignments independently with good judgement and critical thinking skills.
- Scheduled office meetings and client appointments for staff teams.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Helped office staff prepare reports and presentations for internal or client-related use.
Customer Service Associate
CARTERS
06.2017 - 01.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Cross-trained and provided backup support for organizational leadership.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Customer Service Associate
WALGREENS
08.2016 - 06.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Increased revenue by cross-selling and upselling products and services
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
Education
Bachelor of Art - Health Studies
University of Washington Bothell
Bothell, WA06.2022
Skills
- Complex Product Knowledge
- Information Updates
- Clerical and Filing Support
- Health Education
- Organization and Time Management
- Punctual and Hardworking
- Outbound Calling
- Health Information Access Management
Timeline
Patient Service Representative
THE POLYCLINIC
08.2020 - Current
Sales Associate
BURLINGTON COAT FACTORY
09.2019 - 08.2020
Customer Service Associate
CARTERS
06.2017 - 01.2018
Customer Service Associate
WALGREENS
08.2016 - 06.2017
Information Desk Assistant
HARBORVIEW MEDICAL CENTER
07.2014 - 08.2018
Bachelor of Art - Health Studies
University of Washington Bothell
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