Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Hawla Mohammed

Dallas

Summary

Dynamic professional with a strong background in education and logistics, recognized for enhancing student engagement at RISD and optimizing supply chain efficiency at Sonny's Car Wash. Skilled in customer relations and staff training, I excel in fostering positive environments and driving operational improvements. Committed to delivering exceptional service and support.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

5
5
years of professional experience

Work History

Assistant Preschool Teacher

RISD
08.2024 - Current
  • Aided in the preparation of instructional materials, ensuring resources were readily available for each lesson.
  • Served as a positive role model for students, demonstrating professionalism, empathy, and enthusiasm in all interactions.
  • Provided individualized support for students, addressing unique learning needs and fostering growth in all areas.
  • Supported lead teacher in conducting assessments to measure student progress and identify areas requiring additional focus.

Substitute Teacher

Kelly Educational Services
01.2023 - 08.2024
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.

Logistics Coordinator

Sonny's Car Wash
12.2021 - 08.2023
  • Trained new employees on logistics procedures, promoting a consistent approach across the team.
  • Tracked orders and notified customers of status or potential delays.
  • Enhanced supply chain efficiency by optimizing shipping schedules and routes.
  • Optimized transportation strategies by analyzing route performance data and adjusting plans accordingly.
  • Adapted logistics strategies to meet changing market demands and customer needs swiftly.

Insurance Agent

Assurant
12.2021 - 01.2023
  • Worked effectively in fast-paced environments.
  • Communicated with production team members about quality issues.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
  • Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.

Sales Associate

Dillard's
09.2020 - 01.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

Bachelor of Science - Accounting

University of Phoenix
Tempe, AZ
12-2026

Skills

  • Customer service
  • Active listening
  • Data entry
  • Customer relations
  • Call center experience
  • Microsoft Excel
  • Microsoft outlook
  • Staff training
  • Quality control
  • Insurance verification
  • Patient confidentiality
  • Team leadership

Languages

English
Native or Bilingual
Amharic
Native or Bilingual

Timeline

Assistant Preschool Teacher

RISD
08.2024 - Current

Substitute Teacher

Kelly Educational Services
01.2023 - 08.2024

Logistics Coordinator

Sonny's Car Wash
12.2021 - 08.2023

Insurance Agent

Assurant
12.2021 - 01.2023

Sales Associate

Dillard's
09.2020 - 01.2021

Bachelor of Science - Accounting

University of Phoenix

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