Hawo Jama

Work History

JMW Trucking LLC

Columbus, OH

01.2022 - 09.2022

Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
Supervised labor costs and departmental expenses to remain in line with budget.
Performed statistical analyses to gather data for operational and forecast team needs.
Maximized performance by monitoring daily activities and mentoring team members.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Kept detailed records of daily progress to identify and correct areas needing improvement.
Onboarded new employees with training and new hire documentation.
Delivered feedback to decision-makers regarding employee performance and training needs.

Teleperformance

Columbus, OH

01.2021 - 06.2021

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Provided primary customer support to internal and external customers.
Recommended products to customers, thoroughly explaining details.
Offered advice and assistance to customers, paying attention to special needs or wants.
Recorded account information to open new customer accounts.
Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Answered customer telephone calls promptly to avoid on-hold wait times.
Updated account information to maintain customer records.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Cambridge Daycare Center

Columbus, OH

05.2020 - 11.2020

Planned and monitored curriculum and program activities and liaised with teachers to create fun and engaging learning experiences.
Recruited, selected and retained high-quality staff to reduce turnover and foster stability.
Modernized instructional plans and educational approaches to enhance student learning.
Stayed current on codes and guidelines to maintain compliant program operations in [State].
Hired and mentored well-qualified job applicants for teaching and support staff roles to boost program success.
Collaborated on strategies to enhance student learning and behavior alongside parents and teaching staff.
Attended approved training and continuing education courses to maintain certifications.
Monitored and observed child progress, interactions and behavior and reported findings to parents.
Operated under licensing guidelines to protect health, safety and well-being of children.
Maintained high-quality child care standards based on developmentally appropriate practices.
Reviewed curriculum to evaluate success and recommend and implement changes.

Kohls

Columbus, OH

05.2019 - 08.2019

Helped customers complete purchases, locate items and join reward programs.
Answered questions about store policies and addressed customer concerns.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Greeted customers entering store and responded promptly to customer needs.

Children Place

Columbus, OH

09.2018 - 12.2018

Greeted customers, helped locate merchandise and suggested suitable options.
Maintained excellent communication, cleanliness and safety standards on work sites.
Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
Recommended accessories and complementary purchases to boost revenue.
Balanced and organized cash register by handling cash, counting change and storing coupons.
Alerted customers to upcoming sales events and promotions.
Created inviting environment for customers by maintaining store organization and cleanliness.