Hawraa Madani

• Reviewed office needs in order to develop budget and justify approval.
• Prepared and submitted requests for student recruitment, promotion, enrollment and reassignment.
• Designed and implemented policies and procedures to manage administrative and personnel-related functions.
• Communicated factual and procedural information clearly, orally and in writing.

• Met weekly goals set forth by the company

• Dealt one on one with prospective and current students through meetings and daily correspondence.

• Utilized clear communication and interpersonal skills to build relationships with clients.
• Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
• Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
• Communicated pertinent information to clients via phone, email, and mail.
• Contacted clients to schedule appointments and discuss progress of cases.
• Produced legal documents such as briefs, pleadings and appeals.
• Carried out all necessary office duties.
• Researched statutes, decisions, legal articles, and codes.

• Created, maintained and updated filing systems for paper and electronic documents for the medical and legal aspects for every patient and multiple specialty physicians.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Managed office operations while scheduling appointments for patients and their attorneys.
• Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
• Coached new hires on company processes while managing employees to achieve maximum potential.
• Recruited, interviewed and hired employees.
• Oversight for the registration and scheduling process to facilitate the collection of accurate patient demographic and insurance information.
• Establish quality control techniques to ensure that correct billing information is collected to produce and generate clean claims for submission.

• Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
• Responsible for soliciting and/or developing and maintaining profitable business accounts.
• Accurately and efficiently process and record routine transactions for bank customers.

• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Assist in reviewing consumer contracts, invoices and interacting with bookkeeping.
• Responsible for team performance and results; staffing, scheduling, coaching and training.