Hawraa Najaf

• Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
• Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
• Directed dispatching, routing, and tracking of 3 fleet vehicles.
• Maintained updated and detailed records of calls in physical and electronic database.
• Processed invoices and payments for dispatched orders to provide proof of transaction.
• Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
• Answered phone calls and responded to customer emails.
• Monitored vehicle locations to coordinate timely arrivals.
• Scheduled deliveries and pickups according to customer needs.
• Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.

• Managed 5-person administrative team dedicated to serving team needs in high-volume setting.
• Tracked office supplies and restocked low items to keep team members on-task and productive.
• Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
• Interacted with customers by phone, email, or in-person to provide information.
• Reconciled account files and produced monthly reports.
• Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
• Edited documents to improve accuracy of language, flow, and readability.
• Assisted in preparation and processing of payroll to facilitate prompt staff payments.
• Managed and properly accounted for petty cash issued to facilitate general office activities.
• Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
• Oversaw maintenance of office facilities and equipment by collaborating with and inspecting work of repair contractors.
• Monitored and oversaw general cleaning of office in line with company cleanliness standards.
• Organized, facilitated and participated in community service efforts.
• Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
• Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
• Delegated tasks to administrative support staff to organize and improve office efficiency.
• Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
• Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
• Maintained electronic and paper filing systems for easy retrieval of information.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

• answered the multi-line phone system and enthusiastically greeted callers.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Handled daily scheduling tasks and provided administrative support for entire department.
• Drafted agendas, recorded minutes and generated documents to facilitate meetings.
• Screened visitors and issued badges to maintain safety and security.
• Established administrative work procedures to track staff's daily tasks.
• Scheduled appointments and conducted follow-up calls to clients.
• Maintained daily report documents, memos, and invoices.
• Maintained office supply inventory by checking stock and ordering new supplies.
• Managed the office
• Excel Database was in charge of
• Took payments from parents

I collected donation boxes from donors all over the United States.

I had a team that counted the boxes, and I was responsible for entering the information into an Excel database and giving receipts to the customers.

Phone calls daily.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Scheduled, coordinated and confirmed appointments and meetings.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Answered multi-line phone system and transferred callers to appropriate department or staff member.
• Collected room deposits, fees, and payments.
• Completed data entry and filing to keep records updated for easy retrieval.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Completed all tasks in compliance with company policies and procedures.
• Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
• Maintained confidentiality of sensitive data to protect customer and business information.
• Trained new team members on company procedures, customer service and issue resolution.
• Entered and updated sensitive customer information during check-ins and room changes.
• Confirmed important personal and payment information for compliance with security and payment card industry standards.
• Sorted and delivered mail and packages upon arrival to correct staff members and departments.
• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
• Resolved customer problems and complaints.
• Confirmed appointments, communicated with clients, and updated client records.
• Organized, maintained and updated information in computer databases.
• Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
• Handled assignments independently with good judgement and critical thinking skills.
• Operated multi-line telephone system to answer and direct high volume of calls.
• Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
• Routed incoming mail and messages to relevant personnel without delay.
• Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
• Sorted, received, and distributed mail correspondence between departments and personnel.
• Helped office staff prepare reports and presentations for internal or client-related use.
• Monitored and screened visitors to verify accessibility to inter-office personnel.
• Scheduled office meetings and client appointments for staff teams.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Compiled information from files and research to satisfy information requests.
• Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
• Tracked important information excel spreadsheets and ran reports or generated graphs using data.