Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hawwah Ali

College Station

Summary

Detail-oriented administrative professional with expertise in managing complex schedules and streamlining operations. Proven ability to deliver exceptional customer service, ensuring client satisfaction and operational efficiency.

Overview

17
17
years of professional experience

Work History

Senior Administrative Assistant

Brazos County Health District
College Station
11.2016 - 02.2023
  • Collects and enters client information into the computer.
  • Reads, validates, and prints client records.
  • Provides necessary information to clients and collects appropriate fees.
  • Issues receipts for immunizations, shot records, STI, blood work, and other medical services.
  • Greets the public, answers the telephone, and directs callers/visitors to appropriate services.
  • Forwards electronic faxes and distributes printed faxes to appropriate divisions.

Office Manager

Alexan
Houston
07.2008 - 09.2016
  • Processed tenant change requests and completed the required paperwork to meet deadlines.
  • Collaborated with management on daily operations to implement policies.
  • Provided excellent customer service, receiving many five-star reviews via the property website.
  • Coordinate schedules of maintenance employees to respond promptly to residents' needs.
  • Handle deposits and complete paperwork, real page, one site, active building, tenant tracker. Organize files, sent to collections, move ins move outs, created leases and blue moon.
  • Answer residents' questions and respond to issues within 24 hours.
  • Manage contract negotiations for an average of 10 to 12 new residents each month.
  • Send invoices electronically to 165 residents each month to ensure consistency and respond to emails in a timely manner.

Assistant Manager

Apartment Leasing
Houston
04.2006 - 05.2008
  • Market vacant units by preparing and distributing promotional materials.
  • Conduct property tours and showings for prospective tenants.
  • Process rental applications, conduct credit checks, and verify applicant income.
  • Prepare, execute, and review legally compliant lease agreements.
  • Collect and process monthly rent payments.
  • Maintain accurate financial records and assist in budget preparation.
  • Create and maintain organized and updated tenant files and records.
  • Report any issues, such as suspicious activity, to the property manager.
  • Inspect property conditions and coordinate maintenance and repair activities.
  • Oversee the timely completion of maintenance requests.
  • Liaise with maintenance staff and vendors to ensure property upkeep.
  • Ensure compliance with housing laws and regulations.
  • Respond to emergency situations and safety calls.

Education

Associate Degree - Medical Administrative Assistant

Everett Institute
Houston, TX
02.2014

Skills

  • Administration
  • Microsoft Office
  • Real Page
  • One Site
  • Active Building
  • Tenant Tracking
  • Microsoft Word
  • Power Point
  • Excel
  • Mac OS
  • Windows OS
  • Client and Customer Relations
  • Communication
  • Sales

Timeline

Senior Administrative Assistant

Brazos County Health District
11.2016 - 02.2023

Office Manager

Alexan
07.2008 - 09.2016

Assistant Manager

Apartment Leasing
04.2006 - 05.2008

Associate Degree - Medical Administrative Assistant

Everett Institute

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