Haya Abdalaal
Summary
Hardworking , reliable and multilingual flight attendant focused on going above and beyond to support team and serve customers with dynamic customer service skills . Trained in aircraft and emergency procedure knowledge and offering top-notch customer service abilities. Motivated to continue to learn and grow as a flight attendant professional.
Overview
6
6
years of professional experience
Work History
Senior Flight Attendant
Blade
2022.06 - Current
- Met company safety, security and quality goals through continual compliance with flight and operational policies
- Greeted passengers boarding aircraft and assisted with stow-away luggage and other services
- Cared for passengers in need of special assistance and accommodated individual requests
- Enforced safety regulations and proper use of safety equipment for flights with 10+ passengers
- Created welcoming environment by cheerfully greeting passengers and providing beverages and snacks prior to flights
- Attended pre-flight briefings with crew members to prepare for day's flights.
Receptionist
Smile Design Manhattan
2021.05 - 2022.06
- Answered incoming office calls over multi-line system and answered questions, took messages, or transferred to desired extensions
- Operated POS system, processed transactions and issued receipts
- Interacted with guests using professional, friendly customer service
- Schedule appointments for patients
- Updated and managed digital and physical office records
- Completed enrollments and helped coordinate onboarding.
Maitre D'
Pergola
2017.09 - 2021.10
- Maintained orderly flow of guests from reception area into dining room and informed customers of wait times
- Coordinated seating for party reservations and determined appropriate dates, times and party counts
- Maintained organized hostess station and restocked supplies
- Addressed and resolved guest complaints, escalating to management when necessary
- Set up and cleared tables at peak times to seat patrons more quickly
- Reviewed and periodically updated seating chart to reflect open and occupied seating.
Pharmacy Technician Supervisor
Capsule
2020.01 - 2021.07
- Supervised 4 pharmacy technicians and coordinated day-to-day assignments.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Collected co-payments or full payments from customers.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Education
Bachelor of Science - Biochemistry
City College of New York of The City University of New York, The
New York, NY05.2020
Skills
- Customer service
- Verbal communication
- Ability to resolve customer issues quickly and creatively in order to improve customer satisfaction
- Ability to set priorities, make critical decisions and respond quickly to emergency requests
- Excellent computer skills including proficiency in MS office including: Word, Excel, PowerPoint and Outlook
- Passenger safety management
- Molecular
- Cellular
- Development
- Guest Services
- Schedule Management
Languages
English
Arabic
Turkish
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Reality is nothing but a collective hunch.
Lily Tomlin and Jane Wagner
Timeline
Senior Flight Attendant
Blade
2022.06 - Current
Receptionist
Smile Design Manhattan
2021.05 - 2022.06
Pharmacy Technician Supervisor
Capsule
2020.01 - 2021.07
Maitre D'
Pergola
2017.09 - 2021.10
Bachelor of Science - Biochemistry
City College of New York of The City University of New York, The
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