Haia Kanawati
Mississauga,Canada
Summary
A dynamic and results-driven operations area manager with a proven track record in operational efficiency, quality improvements, and team development. Demonstrated excellence in cost savings, Kaizen, data analysis, business process re-engineering, change management, and forecasting. Seeking a higher leadership role to leverage expertise in process optimization, employee engagement, and strategic planning to drive continuous improvement and achieve organizational excellence.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Operations Manager III
Amazon Sort Center - YHM5
09.2024 - Current
- Led a team of 3 area managers, 8 process assistants and 100+ associates in achieving operational excellence including sorting, processing and shipping customer packages within strict timelines.
- Implemented process improvements resulting in YHM5 delivering excellent results for Customer Experience and Cost leading to the site becoming one of the top 10 performing sites on NASC weekly scorecard.
- Conducted quarterly performance evaluations and promoted two L4 managers to L5 and one L6 promotion.
- Streamlined operations by maximizing throughput and minimizing overstaffing by leading shift re-balance and writing a white paper to collapse one shift.
- Provided a high-level business performance summary to regional leadership by compiling a Monthly Business Review document engaging site leader, pillar owners and support teams.
- Took over Site Leaders responsibilities as a proxy to provide coverage during the times of vacations and planned for weekly staffing requirements based on big push forecast, attendance and throughput
Area Manager II
Amazon Sort Center - YHM5
12.2022 - 09.2024
- Conducted quarterly performance evaluations and promoted two tier one associates to process assistant roles and three process assistants to L4 managers
- Mentored a newly promoted L5 area manager, focusing on deep diving into quality and customer experience metrics
- Streamlined operations by maximizing throughput and minimizing overstaffing by leading shift re-balance and writing a white paper to collapse one shift
- Provided a high-level business performance summary to regional leadership by compiling a Monthly Business Review document engaging site leader, pillar owners and support teams
- Took over Site Leaders responsibilities as a proxy to provide coverage during the times of vacations and planned for weekly staffing requirements based on big push forecast, attendance and throughput
- Led several successful pre-planning projects including volume, labour and yard capacity for high volume events such as Prime and Peak
- Authored a white paper on integrating Quick release pallet jacks, reducing annual associate labour by 32%
- Organized and facilitated a pride volunteering event
- Increased VET uptake by 40% for prime week by implementing strategies to understand and address barriers to Voluntary extra time uptake, engaging associates with personalized conversations to encourage participation and improve overall engagement during prime shifts.
Area Manager I
Amazon Sort Center - YHM5
03.2022 - 12.2022
- Forecasted site planning for the next 2-3 weeks, proactively developed the business requirements, including daily sort plans, next day plans, VET/VTO execution, and labour plan accuracy
- Developed strategies around lean six sigma methodologies to reduce 99% of operational wastes such as inventory buildup, bottlenecks, excessive walks and WIP
- Implemented CI projects both on site and network wide to improve direct and indirect cost, sortation process, Trailer Dock and Release process, optimized the floor layout and built-in Quality.
Sort Center Process Assistant
Amazon Sort Center - YHM5
08.2021 - 03.2022
- Launched the first Canadian Sort Center with a linear sorter in 2021
- Support daily management of department duties, including allocating labour, leading meetings, leading stand-ups, and assigning job duties
- Drive workflow and daily production goals including the monitoring and directing Customer Experience
- Leader on the floor: training and coaching associates, driving process improvements through metric analysis and labour management, and ensuring operation procedure compliance through coaching and auditing.
Warehouse Associate Tier 3
Amazon Fulfillment Center YYZ1
10.2020 - 08.2021
- Independently running the shift by carrying out calculations and adjustments normally done by flow Area Manager
- Innovated the development of a Process Guide role for Packing and Picking Department; was part of testing an efficient process for Same Day picking and packing in order to simplify the process and achieve customer satisfaction
- Expedited progress of the Pit-Charging area project by quick removal of Customer Shipments through proactive liaison RME to remove the empty bays
- Designed a new Coaching program that was based on the top packers within the department that entailed increased overall pack rate by 70% and decreased quality defects
- Digitised Outbound Quarterly huddle board to enhance efficiency by avoiding time required to update board and to adhere to social distancing norms
- Excellent knowledge of the various tools used in the Outbound department to monitor workflow, and reprocess customer orders.
Education
Bachelor of Arts - Major/Minor Hons in Psychology & Political Science
York University
Toronto, ON06.2024
High School Diploma -
Stephen Lewis Secondary School
Mississauga, ON06.2019
Skills
Strong analytical and problem solving skills
Results-driven and deadline-driven focus
Excellent Time management and organizational skills
Operations Management
Team Leadership
Customer Service
Able to multitask and prioritize tasks according to deadlines
Fluent in English, Arabic, and French, good knowledge in Spanish
Software and Microsoft Apps: Word, PowerPoint, Excel, Project, Access
Process Optimization and Management: Data management software(s), Financial Evaluation Method (FEM) Analysis, Change Control Charts
Certification
- First Aid Certification
- Microsoft Office Specialist (MOS) Certification
- CPR/AED Certification
Extracurricular Activities
- Grace Place - Soup Kitchen | March 2024 - Present
- Women's Habitat - Women's Outreach Shelter | March 2024 - Present
- Mississauga Food Bank | January 2024 - Present
- Peel Children Aid Society | January 2024 - Present
- Pride Packing Event - Pride Toronto Organization | June 2021 - Present
- Captain/Organizer of an Adult Basketball Team | January 2023 - Present
- Polycultural immigrant and community services | March 2018 - August 2019
- Varsity Girls' Soccer - Stephen Lewis Secondary | September 2018 - August 2019
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
French
Limited Working
Spanish
Elementary
Timeline
Operations Manager III
Amazon Sort Center - YHM5
09.2024 - Current
Area Manager II
Amazon Sort Center - YHM5
12.2022 - 09.2024
Area Manager I
Amazon Sort Center - YHM5
03.2022 - 12.2022
Sort Center Process Assistant
Amazon Sort Center - YHM5
08.2021 - 03.2022
Warehouse Associate Tier 3
Amazon Fulfillment Center YYZ1
10.2020 - 08.2021
Bachelor of Arts - Major/Minor Hons in Psychology & Political Science
York University
High School Diploma -
Stephen Lewis Secondary School
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