Hayat Abafogi
St. Paul,MN
Summary
Proactive team player with 3+ years of total experience, in Customer Service. Managed and built a great team within the organization, increasing the organization customer support performance by 50%. Interested in taking on complex tasks and problem solving through effective time management and critical thinking.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Senior Student Tech Support
University of St. Thomas
Saint Paul, MN
11.2021 - Current
- Provided answers to clients by identifying problems through active listening and critical thinking.
- Modified customer support system to reduce complaints by 10%.•
- Was recognized for my performance and given more responsibility such as Admin credentials which increased the organizations performance by 15%.
Resident Advisor
University of Saint Thomas
08.2023 - Current
- Responded to crisis situations rapidly to maintain calm and immediately determine level of assistance needed.
- Planned and implemented campus events, programs, and activities for resident to enhance belongingness.
- Developed and deepened relationships with residents and fellow staff through regular contact and communication
- Led weekly meetings to address resident concerns and educate on changes to policies and procedures.
Web Development Intern
University of St. Thomas
- Coordinated with Project Managers on web projects including identifying partner needs, scope and completing project tasks.
- Debugged and maintained the code for current websites to ensure they work correctly.
- Worked on workflows and managed to publish websites before before deadlines which increased the organizations performance by 30%.
Record Office Assistant
Ethiopian International School Jeddah
- Compiled and organized reports, documents and records.
- Created a system that helped the organization to increase customer support by 50%.
- Planned and ordered supplies for the office, reducing costs by 10%.
- Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.
Education
Bachelor of Science - Data Analytics And Statistics Minor
University of St. Thomas
05-2024
Skills
- Microsoft Office - Excel, Access, PowerBI, SQL
- Data Management - R programming, MiniTab, JMP(SAS)
- SAP (Beginner)
- Python (Beginner)
- Customer Service and relation management
- Organization and Time Management
- Decision-Making & Problem-Solving using logical reasoning
Languages
- Arabic (Fluent)
- English (Fluent)
Certification
- Procurement Certification - ASCM(may 2024)
- Sales Pipeline - LinkedIn certification
- Negotiation - LinkedIn & Coursera certification
Timeline
Resident Advisor
University of Saint Thomas
08.2023 - Current
Senior Student Tech Support
University of St. Thomas
11.2021 - Current
Web Development Intern
University of St. Thomas
Record Office Assistant
Ethiopian International School Jeddah
Bachelor of Science - Data Analytics And Statistics Minor
University of St. Thomas
- Procurement Certification - ASCM(may 2024)
- Sales Pipeline - LinkedIn certification
- Negotiation - LinkedIn & Coursera certification
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