Hayat Hirsi
Minneapolis,United States
Summary
Experienced healthcare administrator with over 20 years of diverse expertise. Skilled at addressing workforce challenges, driving improvements, and championing community health for superior patient care. Diligent Patient Advocate with a solid background in patient advocacy, adept at navigating healthcare systems to support and guide patients through complex situations. Demonstrated ability to communicate effectively and resolve patient concerns efficiently.
Overview
25
25
years of professional experience
Work History
Care Supervisor
WeCare Health Professionals Inc, Brooklyn Park, MN
09.2023 - 07.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
Patient Relations Liaison
Fairview Health Services
01.2000 - 07.2023
- Improved patient care through efficient processes, ensuring prompt responses and higher efficacy in addressing concerns.
- Led initiatives to enhance healthcare accessibility and cultivate stronger patient relationships within specific communities.
- Facilitated collaboration between patient relations and language services to enhance support for patients with limited English proficiency.
- Maintained accurate records, ensuring compliance and continuous improvement in patient care services.
- Contributed to innovative solutions for community healthcare needs, prioritizing proactive approaches to enhance community health.
- Spearheaded the Somali Community Project, focusing on improving healthcare access and fostering connections within Minnesota's Somali communities.
- Advocated for patients' rights and needs, ensuring their voices were respected in decision-making processes within the healthcare system.
Finance Intern
Fairview Health Services
01.2018 - 06.2018
- Collaborated with team members on financial projects, resulting in more efficient workflows and timely completion.
- Reviewed statements with staff accountants to inform corporate and individual financial planning.
Arabic & Somali Interpreter
Fairview Health Services
01.2002 - 01.2018
- Facilitated communication among patients, families, and healthcare providers by interpreting in multiple languages, eliminating language barriers.
- Trained new staff in utilizing interpretation services and oriented them to ensure consistent quality.
- Contributed to the International Patient Project, creating the pioneering International Patients' Toolkit to guide patient care navigation.
- Assisted in evaluating the interpretation services within the Living Donation Transplant Program by reviewing patient materials, website content, and conducting medical compliance audits.
- Provided in-house staff training on cultural and religious needs specific to international patients.
- Advocated for better understanding of cultural stigmas around mental health among Middle Eastern and Somali patients, assisting staff and providers.
- Selected member of the Environment and Culture Committee, instrumental in establishing patient-centric guidelines at Amplatz Children's Hospital.
Community Outreach Volunteer
University of Minnesota - Fairview Medical Center
10.2004 - 06.2010
- Facilitate impactful community engagement initiatives, orchestrating events such as Women's Night Out and Youth Dinner Table. These events cater to new immigrant populations and youth, educating them on vital healthcare resources, preventive care practices, and proper utilization of emergency department services.
Education
Master of Health Administration -
The College of St. Scholastica
Duluth, MN06.2021
Skills
- Strong Interpersonal Communication Skills
- Teamwork Skills
- Cultural Sensitivity
- Collaboration
- Mental Health Advocacy
- Patient Advocacy
- Decision-making
- Project management
- Strategic planning
- Customer service
- Team player
- Conflict resolution
Accomplishments
Initiated the patient International project that improved the international patient experience.
Initiated the Community project that improved the East African's experience with Patient Relations.
Languages
Arabic
Native or Bilingual
Somali
Native or Bilingual
Timeline
Care Supervisor
WeCare Health Professionals Inc, Brooklyn Park, MN
09.2023 - 07.2024
Finance Intern
Fairview Health Services
01.2018 - 06.2018
Community Outreach Volunteer
University of Minnesota - Fairview Medical Center
10.2004 - 06.2010
Arabic & Somali Interpreter
Fairview Health Services
01.2002 - 01.2018
Patient Relations Liaison
Fairview Health Services
01.2000 - 07.2023
Master of Health Administration -
The College of St. Scholastica
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