Summary
Overview
Work History
Education
Skills
Work Availability
Personal Interest
Timeline
Generic

Hayat Mohammed

Minneapolis,MN

Summary

Proactive operational leader leveraging 2+ years of success leading teams, delivering results, and exceeding expectations. Excels at identifying and analyzing areas of improvement to devise and implement innovative strategies to drive performance, safety, and productivity. Achieved excellent productivity, service, cost, quality, and safety. Able to prioritize, expedite, and work well at all levels of an organization while remaining flexible. Recognized for analyzing problems and finding efficient, cost-effective, and long-term solutions.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Team Lead/Supervisor

ReSound
08.2022 - Current
  • Promoted a diverse, culturally competent, and respectful workplace environment.
  • Developed implementation plans, program plans, or performance plans for various programs or projects.
  • Include projections of resource needs, especially for community-based programming within the department.
  • Identify areas for improvement and actively support the development of system modifications and the creation of new services.
  • Survey, study, and analyze existing resources to maximize effectiveness.
  • Coordinate and collaborate with department staff, including other Ramsey County departments, community entities, providers, state and regional municipalities, and federal authorities.
  • Ensure alignment with program or project goals.
  • Develop and maintain program or project team priorities and work goals.
  • Work towards achieving desired results.
  • Identify needed changes in workflow and procedures.
  • Collaborate with managers and supervisors to implement changes.
  • Prepare reports and maintain records on program or project goals, achievements, methods, utilization, and challenges.
  • Coordinate educational activities for service providers, community groups, and organizations affected by the program or project.
  • Monitor, analyze, and evaluate the effectiveness of projects or programs, ensuring cost-effective service delivery.
  • Plan, conduct, identify, and coordinate training on topics related to the program or project for staff, including volunteers and interns.
  • Implement orientation and recruiting goals to maximize program or project effectiveness.
  • Assist in the creation of request for proposals, contracts, and Board documentation related to department projects or programs, as assigned.

Operator Technician 2

Abbott Laboratories
07.2021 - 08.2022
  • Utilized blueprints and schematics to position machinery and meet product specifications.
  • Provided on-the-job training to newly hired workers and team members.
  • Performed quality checks to identify finish discrepancies.
  • Conducted inspection of in-process or finished products.
  • Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
  • Efficiently read and interpreted blueprints.
  • Monitored and tracked warehouse inventory and ordered new materials to prevent shortages.
  • Kept accurate records of defective units or products.
  • Achieved zero injuries for 12 months through development and implementation of new hire safety training initiative.

Call Representative

Wells Fargo
03.2020 - 07.2021
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Resolved associate, tool, and service delivery issues revealed by statistical reports.
  • Interpreted, audited, and reconciled reports for accuracy or completeness.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Trained new personnel regarding company operations, policies, and services.
  • Implemented and developed customer service training processes.
  • Managed over 50 customer calls per day.
  • Developed understanding of client's business and supported procedures and adherence to service agreements
  • Escalated complex matters to management to request information or appropriate action to resolve
  • Developed highly empathetic client relationships and earned areputation for exceeding service standard goals
  • Promoted available products and services to customers during service, account management, and order calls
  • Enhanced productivity levels by anticipating needs and delivering outstanding support
  • Managed timely and effective replacement of damaged or missing products
  • Provided excellent customer care by responding to requests, assisting with product selection, and handling ordering functions

Education

Associate of Arts - Business

Anoka Ramsey Community College
Coonrapids

Bachelor of Science - Healthcare Administration

Concordia University, St. Paul
Saint Paul, MN

Skills

  • Multilingual
  • Operational Efficiency and Safety
  • Quality Control Analysis
  • Continuous Improvement Projects
  • Operations Management
  • Root Cause Analysis
  • Lean Manufacturing Principles
  • Strategic Manufacturing
  • Assembly Line Supervision
  • Key Performance Indicators (KPIs)
  • Current Good Manufacturing Practices (CGMP)
  • Six Sigma Processes
  • Kaizen
  • Safety Procedures

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Personal Interest

Reading, traveling, and having a dinner with family and friends.

Timeline

Team Lead/Supervisor

ReSound
08.2022 - Current

Operator Technician 2

Abbott Laboratories
07.2021 - 08.2022

Call Representative

Wells Fargo
03.2020 - 07.2021

Associate of Arts - Business

Anoka Ramsey Community College

Bachelor of Science - Healthcare Administration

Concordia University, St. Paul

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Hayat Mohammed