Business Associate – Operations
- Handled customer account operations, including processing financial applications and verifying documentation for loan and credit services.
- Assisted in resolving customer queries and complaints, ensuring a high standard of client satisfaction and adherence to service-level agreements.
- Collaborated with cross-functional teams to streamline workflow processes and improve turnaround time on application approvals.
- Maintained accurate and up-to-date records in CRM systems and ensured compliance with regulatory and internal guidelines.
- Participated in quality control checks and escalated process bottlenecks to management for resolution and process improvement.