HAYATT KEMAL
Atlanta,GA
Summary
Experienced airline professional with over 5 years of hands-on experience in passenger service, gate operations, and leadership roles in fast-paced airport environments. Proven track record in managing flight operations, team coordination, and customer satisfaction. Strong background in regulatory compliance, conflict resolution, and frontline supervision. Seeking to bring operational excellence and leadership acumen to a Supervisor position at Ethihad Airways.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Security Agent
MGS
10.2024 - Current
- -Monitor and patrol assigned areas to prevent and detect signs of intrusion or suspicious activity.
- -Respond promptly to alarms and incidents, assessing situations and taking appropriate action as needed.
- -Preventing unauthorized access and entry to the aircraft
- -Implementing, monitoring, and enforcing security measures to ensure safe flight operation.
- -Identifying prohibited items and preventing them from being carried onboard an airplane or into a security-restricted area.
Passenger Service Agent
MGS (Ethiopian Airlines)
04.2023 - 10.2024
- - Provide front-line service for international passengers at check-in, gate, and baggage claim.
- - Enforce airline and TSA security procedures with high attention to detail.
- - Assist passengers with reservations, flight changes, and documentation review.
- - Support flight boarding and on-time departures by managing passenger flow.
- - Train and mentor new agents on standard operating procedures.
Gate Lead
Ethiopian Airlines
06.2019 - 12.2021
- - Supervised gate operations, boarding procedures, and passenger verification.
- - Delivered public address announcements for departures and updates.
- - Ensured flight readiness by coordinating with flight crew and ramp agents.
- - Resolved last-minute seat assignment, manifest, and documentation issues.
- - Trained and supported junior staff in day-to-day gate functions.
Customer Service Agent
Virgin Atlantic
03.2019 - 11.2019
- - Managed check-in, boarding, and rebooking of disrupted passengers.
- - Assisted unaccompanied minors, VIPs, and passengers with special needs.
- - Calculated baggage fees and processed irregular baggage situations.
Machine Operator / Floor Lead
Gemalto
06.2015 - 02.2018
- - Led production floor operations and inventory tracking.
- - Ensured quality control and documentation of outgoing shipments.
- - Maintained inventory accuracy and team coordination.
Education
Completed Coursework - Communication
Georgia Technical College
Skills
- - Team Leadership & Staff Coordination
- - Flight Operations & Gate Supervision
- - Passenger Experience & VIP Assistance
- - FAA & Security Compliance
- - Conflict Resolution & Problem Solving
- - Microsoft Office & Airline Ticketing Systems
- - Cultural Awareness & Multilingual Interaction
- - Quality Assurance & Process Improvement
Certification
- - FAA Security & Safety Protocols (On-the-job)
- - Airline System Ticketing & Reservation Tools
- - Conflict Management & De-escalation (Internal Training)
Languages
Amharic
Native or Bilingual
Timeline
Security Agent
MGS
10.2024 - Current
Passenger Service Agent
MGS (Ethiopian Airlines)
04.2023 - 10.2024
Gate Lead
Ethiopian Airlines
06.2019 - 12.2021
Customer Service Agent
Virgin Atlantic
03.2019 - 11.2019
Machine Operator / Floor Lead
Gemalto
06.2015 - 02.2018
Completed Coursework - Communication
Georgia Technical College