Martha Ochoa
Yuma
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
2024
2024
years of post-secondary education
Work History
Parking Attendant
Quechan Parking Lot
Imperial
01.2025 - Current
- Managed daily parking operations to ensure efficient vehicle flow and customer satisfaction.
- Assisted customers with parking inquiries, providing clear directions and support.
- Monitored lot conditions, reporting safety hazards and maintenance needs promptly.
- Collected parking fees accurately, ensuring compliance with established procedures.
Sales Representative
Advanced Call Center Technologies LLC
San Luis
09.2024 - 01.2025
- Developed rapport with customers to enhance satisfaction and loyalty.
- Managed inbound and outbound calls to provide product information effectively.
- Resolved customer inquiries and issues, ensuring timely follow-up and resolution.
- Assisted in training new team members on sales protocols and best practices.
Administrative Assistant
Quechan Housing Authority
Winterhaven
08.2023 - 07.2024
- Assisted in scheduling appointments and managing calendars for team members.
- Provided administrative support by organizing documents and maintaining filing systems.
- Coordinated communication between departments to ensure smooth operations.
- Utilized office software to create reports and presentations for meetings.
Education
High School Diploma -
Yuma High School
Yuma, AZSkills
- Customer service
- Appointment scheduling
- Document organization
- Vehicle flow management
- Fee collection accuracy
- Communication coordination
- Sales training assistance
- Issue resolution
Timeline
Parking Attendant
Quechan Parking Lot
01.2025 - Current
Sales Representative
Advanced Call Center Technologies LLC
09.2024 - 01.2025
Administrative Assistant
Quechan Housing Authority
08.2023 - 07.2024
High School Diploma -
Yuma High School
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