Hayde Valenzuela
Ventura,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Program Director
Ventura County Adult Day Health Care
04.2023 - Current
- Supervised program staff, managing and evaluating performance provide high-quality services to program participants.
- Provided ongoing direction and leadership for program operations.
- Developed and implemented program goals and objectives, establishing specific and measurable outcomes aligned with organization's overall mission.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Monitored program performance to identify areas for improvement.
- Recruited and trained staff and volunteers to upgrade collective team skills.
- Established program policies and procedures to comply with regulatory requirements.
- Oversaw staff schedules and assignments to handle programming demands.
Administrator/Intake Specialist
National Health Foundation
02.2021 - 03.2023
- Completed intake assessment forms and filed clients' charts.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Assessed clients' needs and determined eligibility for intake services.
- Offered compassionate and attentive guidance to patients during moments of crisis and trauma.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Conducted regular reviews of operations and identified areas for improvement.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts. With over 30 employees on every shift.
- Answered phone calls and provided new clients with required paperwork to initiate service
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information
Paralegal/Contract Administrator
BVB Construction
12.2015 - 01.2021
- Adhered to legal and contractual requirements for compliant contract processes.
- Monitored incoming contracts and service agreements for correct pricing and information.
- Drafted, reviewed and revised contracts for accuracy and completeness.
- Facilitated communication between involved parties to enable timely contract sign-off.
- Oversaw contracts for over 12 different departments using both manual and automated strategies.
- Assessed risks inherent in contract changes and potential impacts, informing management in detail of concerns to avoid liabilities.
- Negotiated and executed contracts on behalf of department.
- Oversaw appointment scheduling and itinerary coordination for both clients and personal.
- Completed bi-weekly payroll for 800 employees.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Hired, managed 800 employees, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Managed and motivated employees to be productive and engaged in work.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Trained new employees on proper protocols and customer service standards.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Certified Nurses Aide Coordinator
Nurse Core Management Services, LLC
12.2012 - 11.2015
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Communicated with patients, ensuring that medical information was kept private.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Successfully negotiated client contract renewals to create increased revenue.
- Maximized performance by monitoring daily activities and mentoring team members.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Program Coordinator/Administrator
Refined Health Care
01.2003 - 10.2012
- Developed and maintained relationships with external partners to facilitate program operations.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Collaborated with other program coordinators to achieve consistency in program objectives and services.
- Created and delivered program training and education to keep participants knowledgeable about program and provide necessary skills to participate productively.
- Provided ongoing direction and leadership for program operations.
- Organized and managed program development from conception through successful execution.
- Tracked and reported expenses accurately to manage program budgets.
- Motivated and directed staff to align operations with organizational mission using appropriate training initiatives and presentations.
- Provided technical support to staff with necessary resources to carry out duties successfully.
- Designed program implementation and maintenance plan.
- Assisted with grant writing and fundraising efforts to secure funding and sustain program long-term.
- Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
- Monitored programming schedules, conformance to guidelines and quality.
- Oversaw staff schedules and assignments to handle programming demands.
- Determined broadcast requirements to plan event coverage and regular programming.
- Analyzed viewer data and adjusted programming lineup to maximize potential viewership.
- Supervised media programming team and provided feedback to drive quality programming.
Education
Bachelor of Arts - Counseling
Cristian Theology University
North Hollywood, CA11.2023
Associate of Applied Science - Licensed Vocational Nurse
Career Care Institute - Lancaster
Lancaster, CA10.2023
No Degree - US Chaplin In Emotional Spiritual Support
US.S Chaplin Minister University
West Hollywood, CA10.2023
Associate of Science - Liberal Arts And Sciences
Ventura College
Ventura, CA12.2012
Associate of Science - Paralegal Studies
Santa Barbara Business College - Ventura
Ventura, CA03.2007
No Degree - Nursing Assistance
Simi Valley Adult School And Career Institute
Simi Valley, CA01.2005
No Degree - Certified Medical Assistant
Center For Employment Training
Santa Ana, CA11.1994
Skills
- Content Determinations
- Strategic Leadership
- Promotion Development
- Personnel Supervision
- Personnel Direction
- Employee Performance Monitoring
- Team Meetings
- Operations Management
- Hiring and Training
Languages
Spanish
Full Professional
Timeline
Program Director
Ventura County Adult Day Health Care
04.2023 - Current
Administrator/Intake Specialist
National Health Foundation
02.2021 - 03.2023
Paralegal/Contract Administrator
BVB Construction
12.2015 - 01.2021
Certified Nurses Aide Coordinator
Nurse Core Management Services, LLC
12.2012 - 11.2015
Program Coordinator/Administrator
Refined Health Care
01.2003 - 10.2012
Bachelor of Arts - Counseling
Cristian Theology University
Associate of Applied Science - Licensed Vocational Nurse
Career Care Institute - Lancaster
No Degree - US Chaplin In Emotional Spiritual Support
US.S Chaplin Minister University
Associate of Science - Liberal Arts And Sciences
Ventura College
Associate of Science - Paralegal Studies
Santa Barbara Business College - Ventura
No Degree - Nursing Assistance
Simi Valley Adult School And Career Institute
No Degree - Certified Medical Assistant
Center For Employment Training
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