Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Haydee Amaya Landaverde

Redwood City,USA

Summary

I have experience in customer service, I worked for many years in department stores, I also served as a supervisor at the front of the store and in other areas related to the processing of merchandise and displays, cash office, and training new employees. Friendly and reliable supervisor offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Cashier/shooper

Instacart
10.2018 - Current
  • I shop at a safeway store for different costumers, I prepare their orders so that someone else can take them home

Operations Associate

Kipp Excelencia Community School
07.2024 - 11.2024
  • Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies and procedures
  • Maintained accurate records using various software systems, ensuring data integrity and regulatory compliance
  • Maintained and prioritized to-do-list and followed up to complete tasks on-time
  • Optimized workspace layout for improved workflow and efficiency, leading to more productive work environment
  • Followed detailed directions from management to complete daily paperwork and computer data entry
  • Increased customer service success rates by quickly resolving issues

Front End Lead Supervisor

Marshalls
07.2009 - 10.2018
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets
  • Trained team members in successful strategies to meet operational and sales targets
  • Mentored team members to enhance professional development and accountability in workplace

Supervisor

Ross Dress For Less
05.2004 - 06.2009
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets
  • Trained team members in successful strategies to meet operational and sales targets
  • Mentored team members to enhance professional development and accountability in workplace

Education

ABA Training - Special Education

Parents Helping Parents
San Jose, CA

Bachelor Of Architecture - Architecture

University of El Salvador
San Salvador

English As A Second Language (ESL) -

Cañada Collegue
Redwood City, CA
06.2015

Bachelor's Degree In Accounting - Accounting

National Institute 14 of July
San Francisco Morazan
11.1993

Skills

  • Customer Service
  • Work Ethic and Integrity
  • Patience and Empathy
  • Organizational abilities
  • Order Taking
  • Professionalism and Courtesy
  • Basic Math Competence
  • Cash Management
  • Cash register systems
  • Product restocking
  • Product Knowledge
  • Refunds and exchanges
  • Merchandise Restocking
  • Staff Training
  • Order Packaging
  • Sales expertise
  • Retail Merchandising
  • Returns processing
  • Honest and Dependable
  • Reliable and Responsible
  • Team Collaboration
  • Adaptable and Flexible
  • Cooperative Attitude
  • Basic Mathematics
  • Cash Register Operations
  • Patient and always willing to collaborate
  • Team Support
  • Relationship Building
  • Supply Ordering
  • Administrative Support
  • Support Services
  • Problem-Solving
  • Attention to Detail

Certification

Casualty Property Insurance Agent

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Operations Associate

Kipp Excelencia Community School
07.2024 - 11.2024

Cashier/shooper

Instacart
10.2018 - Current

Front End Lead Supervisor

Marshalls
07.2009 - 10.2018

Supervisor

Ross Dress For Less
05.2004 - 06.2009

ABA Training - Special Education

Parents Helping Parents

Bachelor Of Architecture - Architecture

University of El Salvador

English As A Second Language (ESL) -

Cañada Collegue

Bachelor's Degree In Accounting - Accounting

National Institute 14 of July
Haydee Amaya Landaverde