Haydee Arroyo
El Paso,TX
Summary
Proactive Team Member with extensive experience enhancing customer satisfaction through prompt and accurate service. Skilled in cash handling, training new hires, and maintaining clean, organized work environments. Known for effective problem-solving and collaboration, bringing a productive and efficient approach to all tasks.
Overview
12
12
years of professional experience
Work History
Team Member
Tommy's Express Car Wash
06.2024 - Current
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
Scanning Clerk
Terralogic Software Solutions
11.2022 - 06.2024
- Maintained a clean and organized work environment, promoting focus and efficiency among team members.
- Assisted in the training of new hires, ensuring they were well-versed in company protocols and scanning procedures.
- Improved data accuracy by thoroughly reviewing scanned documents for errors and making necessary corrections.
- Aided in the implementation of new scanning technology, assisting colleagues in adapting to updated systems for increased productivity.
- Supported department goals with consistent adherence to established quality control standards and procedures.
- Enhanced customer satisfaction by accurately scanning and processing documents in a timely manner.
Caretaker
San Mateo Agency
12.2014 - 04.2022
- Improved resident satisfaction by promptly addressing maintenance requests and ensuring a clean living environment.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Remained alert to problems or health issues of clients and competently responded.
Grocery Cashier
Food City
12.2020 - 02.2022
- Developed strong relationships with regular customers by providing exceptional service consistently.
- Utilized product knowledge to assist customers in locating items throughout the store efficiently.
- Strengthened communication skills through daily interactions with diverse clientele from varying backgrounds and cultures.
- Collaborated with team members to maintain clean and organized workspaces, promoting a positive shopping experience for customers.
- Assisted customers with bagging groceries, ensuring proper handling of fragile items to minimize damages.
- Handled cash and credit card transactions accurately, maintaining a balanced cash register at the end of each shift.
Customer Service Representative
Walgreens
11.2016 - 06.2020
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Maintained up-to-date knowledge of product and service changes.
Team Member
Whataburger
02.2013 - 05.2016
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Operated register to process payments and collect cash payment for order totals.
Education
High School Diploma -
Bel Air High School
El Paso, TX06-2015
Skills
- Customer Service
- Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Collaboration and Teamwork
- Cash Handling
- Cleaning
- Flexible Schedule
- Money Handling
- Decision-making capabilities
- Computer Skills
- FLUENT IN SPANISH
Languages
Spanish
Native or Bilingual
Timeline
Team Member
Tommy's Express Car Wash
06.2024 - Current
Scanning Clerk
Terralogic Software Solutions
11.2022 - 06.2024
Grocery Cashier
Food City
12.2020 - 02.2022
Customer Service Representative
Walgreens
11.2016 - 06.2020
Caretaker
San Mateo Agency
12.2014 - 04.2022
Team Member
Whataburger
02.2013 - 05.2016
High School Diploma -
Bel Air High School
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