Haydee Becerra
San Jose,CA
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
11
11
years of professional experience
Work History
Lead Care Manager
Gardner Health Services
San Jose, CA
10.2022 - Current
- Administer high-risk assessments questionnaire and with patient input, develop low-risk care plans
- Promotes whole-person care by supporting patients in managing their individual physical health issues and collaborated closely with physicians and treating providers
- Facilitated access to community resources and support services for patients by conducting thorough assessments of their needs and collaborating with local organizations
- Assisted individuals in navigating available resources, such as healthcare facilities, social services, and support groups, to ensure they received comprehensive care and support
- Managed internal referrals promptly and efficiently to ensure timely access to necessary services
- Managed medical appointments and benefits to optimize client healthcare outcomes and support their overall well-being
- Maintained accurate and concise documentation in EPIC, ensuring clear and organized file notes for comprehensive record-keeping and effective communication within the healthcare team
- Demonstrated leadership by making improvements to work processes and helping to train others
Customer Service Representative
Santa Clara Family Health Plan
San Jose, CA
11.2017 - 09.2022
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Stayed current on HIPAA regulations, benefits claims processing, medical terminology and other procedures.
- Collaborated with fellow team members to manage large volume of claims.
- Documented file notes clearly and concisely in QNXT.
- Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Flu Clinic Administrator
Maxim Healthcare
San Jose, CA
08.2017 - 10.2017
- Engaged customers and provided high level of service by carefully explaining details about documents
- Assisted with customer registration, including pre-screening policies and procedures
- Assisted with setup and breakdown of immunization clinics
- Retained and separated all completed consent forms and clinic logs into individual groups
- Assisted with high-volume clinic policies and procedures
Cashier
Autonation Acura
Santa Clara, CA
08.2016 - 12.2016
- Answered dealership calls and route to appropriate party
- Responsible for coordinating service appointments
- Cashier for parts and service transactions
- Provide administrative support to service consultants
- Maintained loaner car inventory
- Collected payments and provided accurate change.
Medical Assistant/ Receptionist
Select Hormone Balance
San Jose, CA
03.2016 - 08.2016
- Set up trays and assisted doctor with procedures
- Booked future appointments and followed up with patients frequently
- Kept track of inventory for clinic and ordered supplies when needed
- Maintained exam rooms clean and ready to use
- Checked-in patients and took vital signs
- Filed patients records and history
- Entered insurance, demographics and health history into patient database.
Shift Manager
Popeyes Louisiana Kitchen
San Jose, CA
06.2014 - 08.2016
- Responsible for managing other employees for optimal performance
- Handled cash exchanges and registers
- Assisted in prepping and cooking quality food for customers
- Provided excellent customer service in taking orders and following up with satisfied customers
- In charge of inventory management and organization
Cookie Decorator/Packer
Dough-To-Go Inc
Santa Clara, CA
05.2013 - 03.2016
- Decorated cookies as customer requested
- In charge of packaging of items for quality presentation
- Organized stations and set-up for daily use
- Coordinated supplies, placed orders and managed stock on hand for bakery.
Medical Assistant/Receptionist
Anson Medical Inc
San Jose, CA
06.2014 - 06.2015
- Managed patient check-in for appointments
- Followed up with patient’s experience and scheduling for future appointments
- Responsible for checking insurance eligibility
- Provided friendly service in ushering patients to their destinations
- Experienced in taking vital signs and helping with general physicals
- Organized and clean patient rooms to maintain safety standards
- Directly assisted doctors with ear irrigation procedures
Education
Medical Assistant Certification -
Silicon Valley Career Technical Education Center
05.2014
High School Diploma -
Yerba Buena High School
05.2014
Skills
- HIPAA Compliance
- OSHA
- Proper Sterilization Techniques
- Clear Communication
- Time Management
- Appointment Scheduling
- Cleaning and Organizing
- Check-In and Check-Out Procedures
- Problem-solving abilities
- Microsoft Office expertise
- Adaptive team player
- Call Center Operations
- Translation and Interpretation Services
- Calm and Professional Under Pressure
- Multitasking and Prioritization
- Courteous with Strong Service Mindset
- Call Documentation
- CRM Software
- Spanish Fluency
- Verbal and Written Communication
- Efficient and Detail-Oriented
- Multi-Line Telephone Skills
- Insurance Eligibility
- Billing Inquiries
Timeline
Lead Care Manager
Gardner Health Services
10.2022 - Current
Customer Service Representative
Santa Clara Family Health Plan
11.2017 - 09.2022
Flu Clinic Administrator
Maxim Healthcare
08.2017 - 10.2017
Cashier
Autonation Acura
08.2016 - 12.2016
Medical Assistant/ Receptionist
Select Hormone Balance
03.2016 - 08.2016
Shift Manager
Popeyes Louisiana Kitchen
06.2014 - 08.2016
Medical Assistant/Receptionist
Anson Medical Inc
06.2014 - 06.2015
Cookie Decorator/Packer
Dough-To-Go Inc
05.2013 - 03.2016
Medical Assistant Certification -
Silicon Valley Career Technical Education Center
High School Diploma -
Yerba Buena High School
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