Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
References
Timeline
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HAYDEE CASTILLO

Allentown,PA

Summary

Dynamic and results-oriented professional with extensive experience in office management and commercial operations, notably with AUTOPROVED. Excelled in strategic planning and staff training, enhancing office efficiency and driving sales growth. Skilled in vendor engagement and team supervision, consistently achieving company objectives and improving customer satisfaction. Demonstrated ability to mentor staff and streamline processes, contributing to significant operational improvements.

Overview

7
7
years of professional experience

Work History

OFFICE MANANGER

AUTOPROVED
ALLENTOWN, PA
05.2024 - Current
  • Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Ensured compliance with applicable laws regarding employment practices.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Interpreted and communicated work procedures and company policies to staff.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Organized company events including holiday parties, team building activities .
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Reviewed contracts for accuracy prior to signing off on behalf of the company.
  • Created spreadsheets in Excel to track data such as vacation requests, sick days .
  • Delegated work to staff, setting priorities and goals.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.

Commercial Manager

AutoZone
Allentown, PA
09.2017 - 05.2024
  • Enhanced sales volume through skilled support to both new and inactive customers.
  • Reviewed, analyzed and negotiated contracts to ensure that all terms and conditions met the company's objectives.
  • Supported sales team members to drive growth and development.
  • Coordinated activities between various departments to ensure timely completion of projects.
  • Identified areas of improvement in existing processes and procedures.
  • Maintained an up-to-date database of current customers and potential leads.
  • Managed customer relationships to ensure satisfaction with services provided.
  • Resolved customer complaints regarding sales and service.
  • Partnered with sales and marketing teams to develop programming related to company initiatives.
  • Created reports summarizing sales data and customer feedback information.
  • Provided training and mentorship to junior team members on best practices in commercial operations.
  • Aligned commercial activities with strategic company goals by optimizing sales opportunities.
  • Built sales forecasts and schedules to reflect desired productivity targets.

Education

GED -

Fordham University
Bronx, NY
11-2011

Skills

  • Vendor engagement
  • Bookkeeping
  • Staff hiring
  • Billing
  • Policy implementation
  • Administrative support
  • Strategic planning
  • Account reconciliation
  • Scheduling
  • Training and coaching
  • Inventory control
  • Team supervision
  • Customer service
  • Staff training
  • Data entry
  • Documentation and control
  • Workflow planning

Accomplishments

AWARDED FOR BEST COMMERCIAL DEPARTMENT OR 5 YEARS

Languages

English
Professional
Spanish
Professional

References

References available upon request.

Timeline

OFFICE MANANGER

AUTOPROVED
05.2024 - Current

Commercial Manager

AutoZone
09.2017 - 05.2024

GED -

Fordham University

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HAYDEE CASTILLO