Haydee Garcia

• Answered office phone and emails to schedule appointments, answer questions and document information.
• Greeted incoming patients and verified paperwork to manage smooth intake processes.
• Determined needs of visitors and provided information or solutions.
• Directed clients and guests to correct departments, rooms and staff members.

• Communicated with clients and caregivers to inform of schedule changes, cancellations or additions.
• Entered information into system to update status reports.
• Managed scheduling of procedures, appointments and surgeries for patients with workers compensation cases.
• Eliminated process discrepancies, implementing continuous improvements for scheduling procedures.
• Recruit Interpreters

• Completed end-of-day reporting and balanced registers to maintain financial accuracy.
• Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
• Handled payment processing and provided customers with receipts and proper bills and change.
• Answered telephones and greeted visitors to assist, answer questions and direct.
• Posted charges, updated accounts and issued bills to departing guests.
• Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
• Responded to inquiries and room requests made online, by phone and via email.
• Worked with housekeeping and maintenance staff to address and resolve building and room issues.

I was trained in integral rural development to share my knowledge to other families. I was trained to organized and build the general integral rural development unit of the community.