HAYDEE RAMIREZ
Fontana,USA
Summary
Experienced Quality Control professional with 9+ years of progressive responsibility at CTDI, advancing from temp associate to Senior Quality Supervisor. Strong background in corrective actions, audits, ISO 9001 & TL-9000 compliance, KPI reporting, and Quality Management Systems. Known for being detail-driven, reliable, and hands-on, with the ability to communicate effectively across all levels of the organization.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Quality Supervisor
CTDI
Fontana, USA
07.2024 - 12.2025
- Led corrective action investigations and root cause analysis to ensure effective CAPA implementation.
- Conducted and supported internal and external audits, validated and closed CARs.
- Maintained ISO 9001:2015 and TL-9000 compliance and ensured audit readiness.
- Owned branch KPI reporting, QC metrics, and data trend analysis.
- Managed QMS functions including documentation control, calibrations, and EDOCS profiles.
- Served as customer quality liaison.
- Directed safety meetings, equipment audits, and 5S housekeeping programs.
Quality Supervisor
CTDI
Fontana, USA
10.2021 - 07.2024
- Supervised daily quality control operations and inspections.
- Led internal audits, corrective actions, and quality investigations.
- Managed quality documentation and KPI reporting.
- Trained and coached teams on quality standards and compliance requirements.
Quality Coordinator / Quality Section Head
CTDI
Fontana, USA
01.2016 - 01.2021
- Coordinated QMS documentation, CARs, calibrations, and EDOCS updates.
- Investigated defects, documented non-conformances, and implemented corrective actions.
- Managed quality teams, inspections, and internal audits.
- Partnered with operations and leadership to improve workflows and turnaround times.
Production Section Head
CTDI
Fontana, USA
01.2015 - 11.2016
- Supervised production teams while maintaining quality, safety, and productivity targets.
- Mentored staff on quality and compliance best practices.
Quality Control Clerk (Temp → Full-Time)
CTDI
Fontana, USA
07.2014 - 01.2015
- Performed inspections, documented defects, and supported quality control processes.
- Promoted six times at CTDI, demonstrating consistent performance and professional growth.
Education
Certificate of Technical Studies - Business
Ross Business Institute
Burbank, CAHigh School Diploma -
Los Angeles High School
Los Angeles, CASkills
- Corrective & Preventive Actions (CAPA)
- Root Cause Analysis
- ISO 9001 & TL-9000 Compliance
- Internal & External Audits
- Quality Management Systems (QMS)
- Documentation Control (EDOCS)
- KPI & Quality Metrics Reporting
- Calibrations & CAR Management
- Safety Programs & 5S Audits
- Cross-Functional Collaboration
- Training & Coaching
- Customer liaison
- Attention to detail
- Effective communication
- Problem solving
- Team leadership
Certification
- CPR Certified
- C-TPAT Awareness
- KnowBe4
- Fire Extinguisher Safety
- Sexual Harassment Training
Languages
- Spanish/English, Bilingual
Timeline
Senior Quality Supervisor
CTDI
07.2024 - 12.2025
Quality Supervisor
CTDI
10.2021 - 07.2024
Quality Coordinator / Quality Section Head
CTDI
01.2016 - 01.2021
Production Section Head
CTDI
01.2015 - 11.2016
Quality Control Clerk (Temp → Full-Time)
CTDI
07.2014 - 01.2015
Certificate of Technical Studies - Business
Ross Business Institute
High School Diploma -
Los Angeles High School