Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

HAYDEE RIVERA

Torrance,CA

Summary

Seeking a position where my experience combined with my leadership skills can be utilized to effectively handle client needs, enhance overall service, and create a positive work environment.

Overview

26
26
years of professional experience
1
1
Certification

Work History

CARGO AGENT

Menzies Aviation AEROGROUND
04.2023 - Current
  • Compiling documents on import and export cargo shipments
  • Expedite shipments of cargo from the warehouse and assist customers in tracking their shipments
  • Directly dealing with customers via telephone or in person and handle billing transactions
  • Closely examine manifests, bills of landing and air way bills to determine the procedures with cargo
  • Authorize final approval for cargo release
  • Work closely with government agencies to clear shipments for import
  • Recognize hazardous materials upon receiving
  • Meet flights in order to exchange documents
  • Worked with Pacific Air Cargo and Kalitta air
  • Data capture of daily air way bills
  • Prepared flight documents such as LIR, NOTOC and dangerous goods
  • Communicate on a daily basis with the airline providing necessary reports such as the flight alert and the DeadLoad
  • Prepared indispensable daily reports for the managers once the flight was closed such as a manifest report.


  • Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups.
  • Utilized computer systems to manage cargo shipments and accurately track goods.

OPERATIONS CONTROL CENTER COORDINATOR

MENZIES AVIATION
06.2021 - 04.2023
  • Handling multiple venues of communication while performing as a liaison between airlines, duty managers, airport operations staff, handling agents, customs, immigration and security officials
  • Providing crucial information for the operation’s flights with ramp leads/supervisors such as Load Plans
  • Responsible for replying to emails, handling multiple phone calls, radio usage
  • Updating aircraft arrival and departure times and keeping a record of the MayFly List
  • Allocating flights on the MARS program, adjusting employee’s schedules on Kronos
  • Assuring to communicate employees about their daily schedules
  • Generating concise reports to management
  • Keeping an accurate tracking system with the operation’s equipment
  • Reporting any issues in the operation to my superiors.
  • Entered data, generated reports, and produced tracking documents.

CARGO HANDLER

MENZIES AVIATION
10.2020 - 06.2021
  • Worked as a seasonal, assisting the LAX-UPS Department with the diligent handling of the inbound/outbound operations and ensuring that
  • FAA safety requirements met
  • Duties included marshalling aircraft, FOD walking, receiving and assisting UPS courier trucks/eighteen wheelers, scanning cargo, loading/unloading ULDs, and handling the ALTEC – all while working in a team environment to ensure the satisfaction of our customers and meeting strict timelines.
  • Handled cargo management and safety processes and managed palletizing and special cargo procedures.
  • Detected damages and discrepancies in cargo shipments with careful inspections and close monitoring.
  • Directed delivery trucks to shipping doors or designated areas and helped unload and load goods.

DISPATCH SUPERVISOR

MENZIES AVIATION
01.2019 - 04.2020
  • Responsible for overseeing the day-to-day operations of the operations control center (OCC) including employee management, payroll/timekeeping reports, disciplinary and or termination reports
  • Served as a liaison between LAWA and the OCC
  • Duties also included providing Ramp Supervisor/Leads with Load
  • Plans for flights, record arrival and departure times, inform Station Manager of any delays or service failures, ensure safety and security procedures were being performed in accordance with Health & Safety regulations and international aviation standards.
  • Correct any performance shortfalls and suggest improvements to working practice especially those relating to safety and security
  • Cleared all exceptions on a daily basis
  • Ensured miss punch forms and payroll discrepancies were completed correctly
  • Reporting MPFs, ARF and Payroll discrepancies to payroll.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
  • Maintained updated and detailed records of calls in physical and electronic database.

Property Manager

PENTALON MANAGEMENT, CORP
04.2013 - 07.2014
  • Provided exceptional customer service to prospect residents and the community on property by resolving any rental, management, and maintenance issues
  • Managed 212 units, inspected each unit every six months and created reports to upper management
  • Supervised and trained new staff
  • Handled phones, answered emails, and ordered office supplies
  • Conducted property tours and close the sale by finalizing leases
  • Met or exceeded all sales goals ultimately reaching occupancy during first leasing season
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services
  • Completed final move-out walk-throughs with tenants to identify required repairs
  • Followed up on delinquent tenants and coordinated collection procedures
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes
  • Developed and implemented marketing strategies to increase occupancy rates
  • Communicated effectively with owners, residents, and on-site associates
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports

RELAY SERVICE OPERATOR

Sorenson Communications
10.2012 - 04.2015
  • Performed IP relay service for the deaf, hard of hearing, deaf-blind, or those with speech disorders to place calls to standard telephone users via a keyboard or assistive device.
  • Served both inbound and outbound calls in a call center setting.
  • Provided excellent bilingual customer service to the deaf/mute community by being their voice.
  • Supported safety and quality control initiates at job sites.

Leasing Agent

Pentalon Management
03.2012 - 04.2013
  • Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
  • Performed background, reference and credit checks as part of screening process of prospective tenants.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Distributed and followed up on tenant renewal notices.
  • Toured property with prospective tenants and provided wealth of information in regards to its key features.
  • Participated in property inspections to prepare for move-ins and move-outs.
  • Recruited new residents through website advertising and marketing.
  • Scheduled various contractors to complete needed work on vacant and occupied units.
  • Greeted clients, showed apartments, and prepared leases.
  • Verified tenant incomes and other information before accepting lease applications.
  • Distributed flyers to raise awareness of properties and attract more tenants.

ASSISTANT PROPERTY MANAGER

PENTALON MANAGEMENT
08.2011 - 03.2012
  • Supported the management of two apartment buildings comprised of 80+ units
  • Responsible for bookkeeping, collections, evictions, move-in and move- out processing, and lease renewal
  • Scheduled vendors for apartment turnover and processing applications.

RECEPTIONIST/ADMINISTRATIVE ASSISTANT

COUNTRY VILLA SOUTH, CONVALESCENT HOME
01.1998 - 01.1999
  • Provided exceptional customer service, answering multi phone lines, answering all customer inquiries and directing calls
  • Performed all administrative functions and clerical tasks, including accounts payable, correspondence, restocking business office items and daily bank deposits.

ADMINISTRATIVE/PROVIDER’S ASSISTANT

LITTLE ANGELS DAY CARE
10.2006 - 07.2009
  • Provided quality childcare, picked up and dropped off children to and from schools
  • Executed record filing system to improve document organization and management.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Organized activities, and prepared curriculums
  • Administrative support, answered phone calls, checked voicemail, handled admissions submitted time-sensitive paperwork.

Education

Associate of Arts - Liberal Arts And Spanish

Los Angeles City College
Los Angeles, CA
06.2025

Skills

  • Reliable
  • Microsoft Office
  • Organizational
  • Efficient
  • Administrative Leadership
  • Detail oriented
  • Team player
  • Communications
  • Leadership
  • Work ethic
  • Excellent Customer Service
  • Problem Solver
  • Multi-tasking
  • Timekeeping
  • Leasing, Sales and Marketing
  • Bilingual

Certification

MARCH 2012 – APRIL 2013

Timeline

CARGO AGENT

Menzies Aviation AEROGROUND
04.2023 - Current

OPERATIONS CONTROL CENTER COORDINATOR

MENZIES AVIATION
06.2021 - 04.2023

CARGO HANDLER

MENZIES AVIATION
10.2020 - 06.2021

DISPATCH SUPERVISOR

MENZIES AVIATION
01.2019 - 04.2020

Property Manager

PENTALON MANAGEMENT, CORP
04.2013 - 07.2014

RELAY SERVICE OPERATOR

Sorenson Communications
10.2012 - 04.2015

Leasing Agent

Pentalon Management
03.2012 - 04.2013

ASSISTANT PROPERTY MANAGER

PENTALON MANAGEMENT
08.2011 - 03.2012

ADMINISTRATIVE/PROVIDER’S ASSISTANT

LITTLE ANGELS DAY CARE
10.2006 - 07.2009

RECEPTIONIST/ADMINISTRATIVE ASSISTANT

COUNTRY VILLA SOUTH, CONVALESCENT HOME
01.1998 - 01.1999

Associate of Arts - Liberal Arts And Spanish

Los Angeles City College

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