Haydee Rondon
Woodstown,NJ
Summary
Dynamic and performance-driven business professional with high integrity, strong work ethic and great leadership skills. Meticulous and resourceful with proven success leading productive teams, controlling budgets, networking to drive growth initiatives and marketing to maximize brand outreach.
Overview
15
15
years of professional experience
Work History
Office Manager
Brooklyn United Methodist Church home
Brooklyn, NY
07.2007 - 07.2011
- Received high volume of calls from prospect clients. assisted with enrollment questions.
- Completed over fifty calls daily to follow up on prospects' enrollment status.
- Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.
- Strictly adhered to confidentiality protocol regarding client information and documents.
- Greeted visitors or callers to handle questions or direct to appropriate staff.
- Directed clients and guests to correct departments, rooms and staff members.
- Answered phone calls and welcomed visitors to office.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
Finance Assistant
Brooklyn United Methodist Church
Brooklyn, NY
07.2011 - 08.2018
- Matched orders with invoices and recorded required information.
- Reconciled computer reports with manually maintained ledgers.
- Evaluated open accounts to look for past-due balances and pursue collection strategies.
- Recorded debit, credit and account transactions in computer spreadsheets and databases.
- Processed new customer forms to set up accounts in system.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
- Performed financial calculations for amounts due, interest charges and balances.
- Generated, mailed and monitored invoices.
- Received and recorded cash, checks and transfers.
Intake Director
La Familia Adult Day Center
Brooklyn, NY
08.2018 - 11.2021
- Trained workers in company procedures or policies.
- Delegated work to staff, setting priorities and goals.
- Resolved customer complaints regarding worker performance or services rendered.
- Verified insurance eligibility, benefits and patient liabilities for defined services.
- Issued, gathered and inspected intake forms to confirm correct signatures and information.
- Made outbound calls to providers to obtain information necessary to create or update authorization.
- Answered and logged incoming inquiries via phone, fax and email.
- Received inbound calls to obtain clinical information from providers to create authorizations and referrals.
- Guided employees in handling difficult or complex problems.
- Maintained positive attitude and effectively de-escalated clients during crisis situations.
- Resolved customer complaints or answered customers' questions.
- Updated patient information on computer system to maintain billing accuracy.
- Processed paperwork, obtained billing forms and secured confidential information.
- Corresponded with hospitals and medical offices regarding incoming home health referrals.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
Director of Operations
Raices Homecare Inc
Brooklyn, NY
08.2018 - 11.2021
- Built strong referral network to generate new business opportunities.
- Planned and implemented strategies to grow revenue.
- Guided and motivated staff to drive maximum performance.
- Recruited, hired and trained employees on operations and performance expectations.
- Generated reports to review data and issue corrective actions for improvements.
- Supported work-life balance to improve staff morale.
Intake/Authorization Manager
Premier Home Health Care Services
New York, NY
11.2021 - 07.2022
- Tracked patient or client care and followed through to provide service effectiveness.
- Supervised other workers and caregivers providing services to clients.
- Collaborated with other professionals to assess client needs.
- Sought out new clients and developed clientele by networking to find new customers.
- Answered questions and responded to inquiries to deliver high level of service to patients.
- Entered client information and files into databases for further review and tracking.
- Responded to client inquiries and concerns and escalated complex problems to department supervisors.
- Coordinated with other departments to promote prompt processing of client applications.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Conducted regular evaluations and addressed performance concerns directly with employees.
- Interviewed, hired and trained new employees.
- Arranged and managed contracts with numerous vendors.
- Created shift schedules and coordinated with team members to maintain sufficient staffing levels during employee absences.
- Oversaw daily workloads and workflow for smooth operations.
- Set goals for performance and deadlines to comply with company plans and vision.
- Supervised staff performing daily activities.
- Delegated work assignments and prioritized tasks.
- Motivated team members to consistently achieve or exceed performance expectations.
Director of Authorizations
Edison Home Health Care
Brooklyn, NY
07.2022 - 10.2022
- Delegated work to staff, setting priorities and goals.
- Assessed reports and adjusted workflows to realign with targets.
- Prepared staff work schedules and assigned team members to specific duties.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Reviewed completed work to verify consistency, quality and conformance.
- Negotiated contracts with outside providers to minimize costs to company and customers.
Education
Bachelor of Arts - Human Resources
Boricua College
Skills
- Microsoft Excel Microsoft Office
- Office workflow improvement Profile creation
- Critical Thinking
- Employee Recruitment and Hiring
- Policy and Program Development
- Verbal and Written Communication
- Employee Performance Evaluations
- Decision Making
- Time Management
- Operational Records Maintenance
- Employee Supervision
- Utilization Management
- Facility Oversight
- Problem Identification
- Performance Monitoring
- HIPAA Guidelines
- Patient Care Assessment
Languages
Spanish
Native/ Bilingual
Timeline
Director of Authorizations
Edison Home Health Care
07.2022 - 10.2022
Intake/Authorization Manager
Premier Home Health Care Services
11.2021 - 07.2022
Intake Director
La Familia Adult Day Center
08.2018 - 11.2021
Director of Operations
Raices Homecare Inc
08.2018 - 11.2021
Finance Assistant
Brooklyn United Methodist Church
07.2011 - 08.2018
Office Manager
Brooklyn United Methodist Church home
07.2007 - 07.2011
Bachelor of Arts - Human Resources
Boricua College
Similar Profiles
Flornie JoacinFlornie Joacin
Licensed Practical Nurse at Brooklyn United Methodist Church HomeLicensed Practical Nurse at Brooklyn United Methodist Church Home
Sarah ChaudrySarah Chaudry
UME Clinical Instructor at One Brooklyn Health, Academic AffairsUME Clinical Instructor at One Brooklyn Health, Academic Affairs
WALTER Y. LAVILLA JR.WALTER Y. LAVILLA JR.
Nursing Supervisor at Mary Manning Walsh HomeNursing Supervisor at Mary Manning Walsh Home
Hunter TraderHunter Trader
Marine Corps Motor Transport Operator at United States Marine CorpsMarine Corps Motor Transport Operator at United States Marine Corps
Kimberly HickeyKimberly Hickey
Spring Long Term Care Clinical at Encompass Health Rehabilitation HospitalSpring Long Term Care Clinical at Encompass Health Rehabilitation Hospital