Haydee Wilson

• Enhanced workflow processes by managing communications between departments effectively.
• Assisted preparation of patient documentation and maintained meticulous medical records.
• Facilitated unit operations through proactive communication with management staff.
• Identified opportunities for process enhancements, leading to improved unit performance.
• Conducted thorough greetings and orientations for new patients upon admission or transfer.
• Ensured rapid response to patient call lights, with effective follow-through on inquiries.
• Coordinated scheduling of medical appointments and transportation logistics for patients.
• Managed patient records with a focus on confidentiality and accuracy in a dynamic environment.

• Coordinated patient referrals to appropriate specialists for optimal pain management.
• Managed scheduling of appointments for patients and healthcare providers.
• Communicated with insurance companies to verify patient coverage and benefits.
• Maintained accurate electronic health records and referral documentation.
• Collaborated with medical staff to streamline referral workflows and processes.
• Ensured compliance with healthcare regulations in all referral activities.
• Scheduled patients according to availability, urgency and insurance authorization guidelines.
• Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
• Reviewed demographic, clinical and insurance information before sending to referred specialists.
• Answered questions and resolved concerns raised by both patients and specialists.
• Coordinated with external agencies to ensure timely processing of referrals.
• Adhered to HIPAA regulations when handling confidential patient information.
• Managed daily patient referrals daily through multi-line telephone system.
• Maintained accurate records of all referrals, including contact information and follow-up activities.
• Performed additional office duties, handling patient service inquiries and receiving payments.
• Worked closely with billing departments to ensure accurate coding and billing for referred services.
• Coordinated with healthcare providers to verify patient insurance coverage and obtain necessary pre-authorizations for treatments.
• Resolved issues arising during the referral process, including insurance denials and appointment scheduling conflicts.

• Managed high call volumes while providing exceptional customer service.
• Assisted emergency service personnel by relaying critical information swiftly.
• Navigated through computer systems to review information and respond appropriately to callers.

Met or exceeded call speed, accuracy and volume benchmarks consistently.Managed over 30 customer calls and provided excellent service in high-volume incoming phone calls from various sources, including patients, hospitals, and local EMS agencies.

Provided excellent customer care by responding to requests, assisting with emergency and nonemergency services.

Enhanced productivity levels by anticipating needs and delivering outstanding support.

Maintained up-to-date knowledge of medical service changes.

Assessed caller accounts to determine insurance benefits, identify service needs and resolve issues.

Responded to customer requests for emergency and non-emergency services and company information.

Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.

Medical Biller 2015 - 2016

Facilitated patient check-in by assisting with paperwork and payment processes.

Compiled daily financial records, including copayments and deposits.

Scheduled appointments while verifying insurance details for accuracy.

Managed over 60 customer calls daily to address inquiries and concerns.

Reviewed and corrected claim errors, ensuring efficient processing.

Coordinated communication between patients and healthcare professionals to meet needs.

Accessed patient information through various software, maintaining HIPAA compliance.

Applied customer service skills to support office and clinic operations.

• Responded swiftly to emergency calls and provided critical patient care.
• Collaborated with healthcare teams to deliver effective treatment on-site.
• Documented patient information and maintained accurate medical records.
• Communicated effectively with dispatchers to coordinate emergency responses.
• Remained level-headed and proactive during emergencies.
• Provided emotional support and comfort to patients while transporting them to their destination.