Hayden Asbury
Roseville,CA
Summary
I am a driven individual with expertise in leadership, organization, operational processes and communication skills. My positive attitude and desire for growth result in a positive impact for my employer and team. In my current role, I am detail-oriented, task driven, and lead by example with my work ethic.
Overview
5
5
years of professional experience
Work History
Patient Care Coordinator/ Admission Coordinator Manager
ProHealth Home Care
10.2022 - Current
- Maintained professional, organized, and safe environment for employees and patrons.
- Manages census of 650 patients care scheduled in a timely manner.
- Implement operational processes to ensure patient quality of care and compliance.
- Creates training process and manuals for each position.
- Training new employee lead.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
Business Liaison
ProHealth Home Care
05.2021 - 10.2022
- Boost sales by generating referrals from existing and potential accounts
- Build and maintain relationships with contract referral sources
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Conduct individual & group presentations for health professionals such as Kaiser and UC Davis
- Act as business liaison between doctors, patients, social workers and our operations team to ensure highest quality of care.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Patient Care Coordinator
ProHealth Home Care
08.2020 - 05.2021
- Performed analytical and data entry tasks reports
- Confidently managed 150 patients account while ensuring high quality of patient care.
- Responsible for high volume calls, emails, and clinical scheduling based on triaged care.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
Office Manager / HR
OrePac Building Products
04.2019 - 08.2020
- Processed Payroll for all hourly employees
- Managed office supply inventory
- Responsible for accounts receivable for branch
- Process all bank deposits daily
- Analyze sales profitability
- Invoice all Sales Orders.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Improved employee retention rates by fostering positive work environment and providing growth opportunities through training programs.
Education
Bachelor of Science - Business Administration And Healthcare Management
Southern New Hampshire University
Southern New Hampshire 04.2021
Associate of Science - Natural Sciences
Sierra College
Rocklin, CA05.2019
Associate of Science - Social And Behavioral Sciences
Sierra College
Rocklin, CA05.2019
Skills
- Team Leadership
- Strong Communication
- Marketing
- Staff Training and Development
- Highly Adaptable
- Dependable & Determined
- Takes Initiative
- Resolving Problems
- Insurance Verification
- Registration and Scheduling
- Administrative and Office Support
- Business Management Principles
- Policy Implementation
- Business Administration
Timeline
Patient Care Coordinator/ Admission Coordinator Manager
ProHealth Home Care
10.2022 - Current
Business Liaison
ProHealth Home Care
05.2021 - 10.2022
Patient Care Coordinator
ProHealth Home Care
08.2020 - 05.2021
Office Manager / HR
OrePac Building Products
04.2019 - 08.2020
Bachelor of Science - Business Administration And Healthcare Management
Southern New Hampshire University
Associate of Science - Natural Sciences
Sierra College
Associate of Science - Social And Behavioral Sciences
Sierra College
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