DU/DO/GUS
Hayden Bailey
McKinney,TX
Overview
10
10
years of professional experience
1
1
Certificate
Work History
Sales Consultant
Plano Preowned Auto Group
09.2022 - Current
- Provide sales and customer service assistance to walk-in traffic
- Respond to telephone and in-person requests for vehicle and finance information.
- Advise clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Evaluate customer credit profiles and recommended best-fit finance offerings.
- Average 17.5 cars generating roughly an additional $100,000 in company revenue per month.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Followed up with existing customers to provide additional support and address after sale concerns.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service creating new repeat and referral business opportunities.
Mortgage Loan Officer
Fairway Mortgage Corporation
05.2021 - 09.2022
- Answered online inquires for new home purchases
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals including conventional, VA FHA, USDA and jumbo loan products.
- Assisted clients needing down payment assistance programs based on city, county and state regulations that best fit there circumstances.
- Explained technical financial information to applicants in easy to understand language.
- Created LE's and rate disclosure packages for clients upon locking often walking them through each doc while signing.
- Proactively identified solutions for customers experiencing credit issues.
- Monitored multiple pipelines to track and log status of loans.
- Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
- Oversaw scheduling of timely loan closing to satisfy home builder/realtor and borrower.
- Implemented sales strategies that established relationships with realtors, escrow officers, attorneys, financial advisors and CPA’s
Mortgage Loan Officer
Penny Mac Mortgage
03.2020 - 03.2021
- Responded to client inquiries via phone and email in a call center environment
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Discussed conventional, FHA, VA and jumbo loan products.
- Assisted clients in selecting correct loan product/terms to meet needs and financial goals often locking during first call.
- Created LE's and rate disclosure packages for clients upon locking often walking them through each doc while signing.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
- Delivered timely updates on loan status, communicating proactively with all parties involved in each transaction.
- Averaged 39 locked loans per month exceeding monthly sales targets by roughly 16%
- Managed risk effectively by adhering closely to compliance guidelines during all stages of the loan origination process.
- Streamlined the loan application process for improved customer satisfaction and a higher volume of closed loans utilizing DU/DO automated underwriting systems.
- Optimized loan portfolio profitability by identifying and promoting high-value loan products tailored to client needs.
Mortgage Loan Officer
Amerisave Mortgage Corporation
08.2019 - 01.2020
- Responded to client inquiries via phone, email and web chat
- Managed a minimum of 60 outbound calls daily
- Discussed Conventional, VA, FHA and USDA mortgage loan options
- Consulted/Closed clients via phone/email on different mortgage options to suit financial needs
- Completed applications, review credit, negotiate terms
- Assisted clients through initial e-sign and rate lock process
- Handled portfolio of up to 30 clients consistently
- Daily use with DU/DO
- Assisted processing in gathering all needed docs/stips for complete loan file to submit to UW
- Consistently exceeded monthly quota with minimum of 4 lock per week
Sales Advisor
Honda Cars of McKinney
07.2014 - 08.2019
- Greeted customers on lot to answer questions about available inventory.
- Negotiated prices, terms of sale and service agreements
- Processed monetary deposits and down payments for customer transactions
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
- Prioritized daily workflow, including all outbound calls/emails, quotes and sales inquiries
- Provided repeat customers with exceptional care and attention
- Worked collaboratively in team environment
- Prepared purchased vehicles and completed final delivery checks.
- Contacted associated dealerships to locate desired vehicles meeting customer specifications.
Summary
Motivated sales professional offering 10+ years of wide-ranging progressive sales and finance experience. Highly effective in establishing and maintaining relationships with potential and existing clients. Looking to start a career with a company where career advancement and promotion opportunities are available upon high performance and individual results.
Skills
- Effective negotiation skills
- Problem solving strengths
- Loan Processing
- Conventional & Government guidelines
- Risk analysis
- Organization and Time management
- People-oriented
- Detail-oriented
Education
High School Diploma -
Anna High School
Anna Texas2014
Additional Information
- MS Word, PowerPoint, Excel and outlook
- Encompass
- Optimal Blue
- DU/DO/GUS
- Dealer Center
- Route One
Certification
- NMLS # 1676917
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementCompany CultureWork-life balancePersonal development programsHealthcare benefits401k matchStock Options / Equity / Profit SharingQuote
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Software
Encompass
Optimal Blue
Microsoft Office
Timeline
Sales Consultant
Plano Preowned Auto Group
09.2022 - Current
Mortgage Loan Officer
Fairway Mortgage Corporation
05.2021 - 09.2022
Mortgage Loan Officer
Penny Mac Mortgage
03.2020 - 03.2021
Mortgage Loan Officer
Amerisave Mortgage Corporation
08.2019 - 01.2020
Sales Advisor
Honda Cars of McKinney
07.2014 - 08.2019
High School Diploma -
Anna High School
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