Hayden Barnes
Crown Point,IN
Summary
Dynamic banking professional with a proven track record at Centier Bank, excelling in branch operations and cash handling. Adept at assessing customer needs and delivering tailored solutions, enhancing satisfaction. Experienced in training and mentoring staff, ensuring compliance and operational efficiency while maintaining attention to detail in all transactions.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Experienced with financial service operations and client relations. Utilizes effective communication and organizational skills to manage banking transactions and client inquiries. Knowledge of regulatory compliance and banking protocols ensures reliable and accurate service delivery.
Overview
6
6
years of professional experience
Work History
Universal Banker II
Centier Bank
09.2021 - Current
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
- Trained and mentored junior banking staff to maximize performance, efficiency, and compliance.
Behavioral Health Associate
Franciscan St. Margaret Health
07.2019 - 09.2021
- Fostered a supportive atmosphere within the therapeutic setting by actively listening, empathizing, and validating patients'' experiences.
- Facilitated group therapy sessions, encouraging active participation and promoting healthy coping strategies among patients.
- Participated in ongoing professional development, staying current with best practices in behavioral health care to enhance service quality.
- Maintained confidentiality of sensitive information according to HIPAA regulations and ethical guidelines for mental health professionals.
Education
Bachelor of Arts - Developmental Psychology
Purdue University
Hammond, IN12-2018
Skills
- Branch operations
- Cash handling proficiency
- Electronic funds transfer
- Customer needs assessment
- Attention to detail
- Proficient in Nupoint, Microsoft, Chexsystems
- Punctuality
- Training and coaching
- New hire training
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Trained and mentored 10 employees.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balancePaid time offLanguages
English
Native or Bilingual
Timeline
Universal Banker II
Centier Bank
09.2021 - Current
Behavioral Health Associate
Franciscan St. Margaret Health
07.2019 - 09.2021
Bachelor of Arts - Developmental Psychology
Purdue University
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