Hayden Bilodeau
Auburn,Maine
Summary
Dynamic and positive attitude with strong problem-solving skills. Committed to fostering teamwork and customer service excellence. Adept at handling transactions, providing exceptional customer service, and maintaining a clean and organized workspace.
Overview
6
6
years of professional experience
Work History
Humane Society Foster and Volunteer
Androscoggin Humane Society
05.2019 - Current
- Supported organization and planning of special events to ensure engaging experiences.
- Maintained clean and operational facilities to meet program needs effectively.
- Conducted regular health checks on animals, documenting changes in behavior or appearance.
- Administered medications, vaccinations, and treatments to improve animal health as prescribed.
- Enhanced socialization of animals through interaction and training for successful adoption.
- Provided companionship to animals requiring extra care and attention.
- Assisted potential adopters by sharing detailed information about animals available for adoption.
- Utilized strong interpersonal communication skills to convey essential information clearly.
Customer Service Representative
Carters Inc
06.2023 - 08.2024
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Addressed customer inquiries to ensure satisfaction and foster a positive service experience.
- Greeted customers entering the store and responded promptly to customer needs.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise.
- Assisted customers with returns, refunds, and resolving transaction issues.
Life Guard and Swim Instructor
YWCA
03.2022 - 12.2022
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Provided friendly customer service to guests and addressed concerns.
- Responded to emergencies in a timely, efficient manner.
- Organized special events such as pool parties and competitions, ensuring guest enjoyment while maintaining safety standards.
- Conducted water quality tests to ensure health standards were met, preventing health issues among swimmers.
- Managed class schedules efficiently, ensuring punctual start times and smooth transitions between sessions.
- Taught students aged 2 - 11 pool and water safety guidelines.
- Promoted water safety awareness through regular discussions on safe swimming practices and emergency procedures.
- Facilitated group activities to encourage teamwork, communication, and social interaction among students.
Education
Bachelor of Arts - History And Political Science
Colby-Sawyer College
New London, NH01-2028
High School Diploma -
Edward Little High School
Auburn, ME06-2024
Skills
- Positive attitude
- Team collaboration
- Organizational efficiency
- Problem-solving skills
- Empathy and patience
- Group facilitation
- Customer service excellence
- Creative thinking
- Flexible availability
- Digital photography
- Advanced camera skills
Timeline
Customer Service Representative
Carters Inc
06.2023 - 08.2024
Life Guard and Swim Instructor
YWCA
03.2022 - 12.2022
Humane Society Foster and Volunteer
Androscoggin Humane Society
05.2019 - Current
Bachelor of Arts - History And Political Science
Colby-Sawyer College
High School Diploma -
Edward Little High School
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