Hayden Bingham
Hillsboro,OR
Summary
Enthusiastic and outgoing management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in organization and time management as well as solving complicated issues and making proactive operational changes.
Overview
10
10
years of professional experience
Work History
Department Supervisor
Columbia Sportswear
02.2024 - Current
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Built relationships with current customers to maintain goodwill and gain additional business.
- Trained new employees on overall company and department-specific policies and procedures.
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Cash handling
- Trained newly hired sales team in upselling techniques.
- Researched issues to obtain appropriate answers to customer inquiries.
Front Desk Receptionist
Clatsop County Historical Society
04.2015 - 09.2017
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained clean, tidy and sanitized common areas for personnel and guests.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- My responsibilities included greeting clients, discussing displays, giving histories as needed and general public relations.
- I also researched histories for clients as well as participated in events hosted by CCHS.
- Cash handling
Customer Service Representative
Nike Inc
06.2015 - 02.2024
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
- Maintained organized, presentable merchandise to drive continuous sales.
- Processed product returns and assisted customers with other selections.
- Educated customers on promotions to enhance sales.
- Maintained customer satisfaction while handling product returns quickly and professionally.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Cash handling
Customer Service Representative
Big 5 Sporting Goods Corp.
11.2018 - 05.2019
- Sold camping and sports equipment to those who were interested.
- Stocked and re-stocked shelves
- Changed prices on products throughout the week
- Gave outstanding customer service to every individual
- Worked in footwear department to help consumers find a comfortable product.
- Cleaned, reorganized, and maintained sales floor.
- Cash Handling
Electronics and Security Specialist
Best Buy Inc
10.2017 - 07.2018
- Adept and engaged in social I currently advise consumers on electronic technology media apps options.
- I have had specialized classes and training to be certified to represent consumer electronics products Excellent public relations including software applications.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained records related to sales, returns and inventory availability.
- Opened new merchandise and stocked sales floor racks and shelves.
- Leveraged knowledge of home theater products and companies to educate customers and lock in sales.
- Cash handling
Radio Host/Radio Announcer
Hits 94.3 KRKZ (Meadows Broadcasting)
06.2015 - 09.2017
- Found, researched, fact-checked and wrote scripts for relevant topics in local news.
- Selected and created audio cuts and pre-produced audio programs for more fluid broadcasting.
- Developed engaging content for listeners and guests, including competitions, interviews and phone-ins.
- Hosted music, news and entertainment segments for well-rounded radio shows.
- Made promotional appearances at public events.
- Played music tracks from playlists provided by station management.
- Announced station programming information, schedules and station breaks.
- Read prepared scripts for radio and television shows.
Education
No Degree - Journalism, Communications
College of Southern Nevada
Henderson, NVHigh School Diploma -
Warrenton High School
Warrenton, OR06.2017
Skills
- Broadcasting
- CPR Certified
- Clients
- Time management
- Public relations
- Public speaking
- Stocking and replenishing
- Interpersonal skills
- Organizational strength
- Excellent people skills
- Cash register operations
- Problem-solving skills
- Multi-tasking strength
- Process and procedure development
- POS systems operations
Timeline
Department Supervisor
Columbia Sportswear
02.2024 - Current
Customer Service Representative
Big 5 Sporting Goods Corp.
11.2018 - 05.2019
Electronics and Security Specialist
Best Buy Inc
10.2017 - 07.2018
Radio Host/Radio Announcer
Hits 94.3 KRKZ (Meadows Broadcasting)
06.2015 - 09.2017
Customer Service Representative
Nike Inc
06.2015 - 02.2024
Front Desk Receptionist
Clatsop County Historical Society
04.2015 - 09.2017
No Degree - Journalism, Communications
College of Southern Nevada
High School Diploma -
Warrenton High School
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