Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Hayden Bona

American Fork,UT

Summary

Dynamic professional with a strong track record in customer relationship management and cross-functional collaboration. Proven ability to thrive in high-pressure environments, consistently driving customer loyalty and enhancing team performance. Proficient in CRM platforms and the full Microsoft Office Suite, with exceptional problem-solving skills and a natural aptitude for leadership. Known for delivering measurable improvements in client retention, operational efficiency, and team productivity.

Overview

7
7
years of professional experience

Work History

Payroll Support Hero

BambooHR
08.2024 - 03.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Paralegal

Pointed Discovery
09.2021 - 05.2023
  • Prepared legal briefs, motions and pleadings.
  • Conducted detailed client intakes and entered information into company database.
  • Conferred with clients and other involved parties to gather and track case information.
  • Assisted counsel in preparing answers, providing documentation and information for discovery request.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Legal/Administrative Assistant

Quinn M. Kofford Law
03.2021 - 08.2021
  • Managed accounts and client records of clients, observing confidentiality and extreme discretion.
  • Worked alongside attorneys, administrative assistants and fellow legal assistants on complex cases and legal processes.
  • Prepared for trials, conducting legal research and drafting pleadings.
  • Filed court documents and legal pleadings with court clerk on behalf of attorneys.
  • Analyzed client balance sheets for auditing purposes.
  • Assessed real and personal property inventory for estate planning.
  • Supported partners and associates in areas of appellate and complex commercial litigation.
  • Completed document revisions, court document filings, travel arrangements and client billing.
  • Updated company software with skip trace results.
  • Scheduled appointments, court appearances and depositions for busy law firm.
  • Handled office scheduling and made notes for deadlines, motions and other important dates.
  • Organized key evidence exhibits to prepare for trials.

Customer Service Supervisor

ROI Solutions
10.2019 - 11.2020
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Exceeded team goals and collaborated with staff members to implement customer service initiatives.
  • Resolved customer and office issues to build rapport and relationships with clients.
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.

Education

High School Diploma -

Rockwell Charter High School
Eagle Mountain, UT
05.2021

Skills

  • Inter-department collaboration
  • Customer Relationship Management Software (CRM)
  • Personnel training and development
  • Budgeting and reporting
  • Scheduling
  • Team Leadership
  • Schedule Coordination
  • Prospecting Clients
  • Account Updates
  • Effective problem solver
  • Customer-focused
  • Training and Development
  • Staff Management
  • Leadership
  • Sales and marketing
  • Priority Management
  • Closing Processes
  • Goals and Performance
  • Collections
  • Accounting Software
  • Customer Accounts Management
  • Payment Collection
  • Spreadsheets
  • Excel spreadsheets

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Payroll Support Hero

BambooHR
08.2024 - 03.2025

Paralegal

Pointed Discovery
09.2021 - 05.2023

Legal/Administrative Assistant

Quinn M. Kofford Law
03.2021 - 08.2021

Customer Service Supervisor

ROI Solutions
10.2019 - 11.2020

High School Diploma -

Rockwell Charter High School

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Hayden Bona