Hayden Bonincontri
San Jose,CA
Summary
Highly skilled Assistant Clinic Manager with experience in overseeing clinic operations, ensuring compliance with healthcare regulations and delivering quality patient care. Possess strong leadership abilities, excelling at staff management, training, and development. Demonstrated success in process improvement initiatives that enhance efficiency and profit margins while maintaining high levels of patient satisfaction.
Overview
7
7
years of professional experience
Work History
Assistant Clinic Manager
Direct Access Md
Monterey, California
04.2022 - 05.2023
- Conducted daily clinic operations, ensuring smooth and efficient patient flow.
- Trained and supervised staff in administrative tasks such as scheduling appointments and filing medical records.
- Assessed clinic performance by collecting data, analyzing trends, identifying problems, and developing solutions.
- Maintained accurate financial records, including billing and collections.
- Developed policies and procedures to ensure compliance with applicable laws and regulations.
- Coordinated with other healthcare providers to ensure quality of care for patients.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Created reports summarizing clinic performance metrics for management review.
- Reviewed employee performance evaluations according to established standards.
- Provided technical assistance to employees regarding electronic health record systems.
- Scheduled staffing shifts based on projected patient volumes.
- Participated in development of marketing plans for attracting new patients.
- Facilitated communication between physicians, nurses, technicians, and other personnel.
- Collaborated with insurance companies to verify coverage information for patients.
- Implemented strategies for improving patient access to services within the clinic setting.
- Developed relationships with healthcare providers to sustain strong referral pipeline.
Health Information Manager
Level Touch
Oceanside, California
03.2021 - 04.2022
- Assisted with the preparation of tax documents for filing purposes.
- Reviewed client portfolios regularly to ensure compliance with established risk parameters.
- Created tailored retirement plans based on individual needs and preferences.
- Educated staff on best practices related to the use of EHR systems and other health information technology tools.
- Resolved discrepancies between coded data elements by researching clinical documentation within the medical record.
- Participated in interdisciplinary teams focused on improving quality outcomes through better documentation practices.
- Responded promptly to requests from clinicians regarding access to patient's medical history or test results.
- Assisted in the design of a new electronic health record system implementation plan.
- Streamlined day-to-day office processes to meet long-term goals.
- Traveled to different clinical sites to review procedures.
- Led training and educational activities for entire staff from physicians to administrative personnel.
Hospital Corpsman
US Navy
Camp Pendleton South, California
03.2016 - 03.2021
- Performed daily medical assessments of patients and recorded vital signs.
- Assisted physicians in the diagnosis, treatment and management of patient care.
- Provided emergency medical care to personnel in global contingency operations
- Managed immunization programs for military personnel.
- Compiled data from patient interviews for use in medical research projects.
- Participated in continuing education courses to stay abreast of advances in medicine.
- Administered medications and immunizations.
- Performed both emergency and routine medical procedures in high-pressure environments.
Education
Bachelor of Science - Accounting And Finance
San Jose State University
San Jose, CA05-2026
Associate of Science - Business Administration
Monterey Peninsula College
Monterey, CA05-2024
Skills
- HIPAA understanding
- Employee Relations
- Patient Care Coordination
- Medical terminology knowledge
- Team Management
- Appointment Scheduling
- Insurance Billing
- Profit and loss statements
- Administrative Leadership
- Supply Coordination
- Operations Management
- Records Management
- Technical Troubleshooting
- Employee Training
- HIPAA Compliance
Timeline
Assistant Clinic Manager
Direct Access Md
04.2022 - 05.2023
Health Information Manager
Level Touch
03.2021 - 04.2022
Hospital Corpsman
US Navy
03.2016 - 03.2021
Bachelor of Science - Accounting And Finance
San Jose State University
Associate of Science - Business Administration
Monterey Peninsula College
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