Hayden Boulter
Eagle Mountain,UT
Summary
Experienced in office management and administration with a proven track record of optimizing productivity, efficiency, and service quality in diverse environments. Strong focus on dependability, ethics, and reliability. Excel as a support specialist and leader, leveraging advanced organizational, technical, and business acumen. Collaborate seamlessly with cross-functional teams to ensure operational and service excellence.
Overview
13
13
years of professional experience
1
1
Certification
Work History
B2B Account Manager
loyalty partners group
01.2025 - Current
- I help companies grow their business, make your company money, and give your customers cash back
- I know many businesses have their loyalty program
- However, this would allow your customers to double dip, meaning they would still be able to receive the rewards you give them for shopping at your stores and get cashback when they shop at any of your locations
- The world is changing, and with inflation, many people are struggling and could use the cashback
Business Owner
BG Logistics and Transportation LLC
05.2023 - Current
- We own and operate a transportation company
- We transport anything from vehicles and equipment to supplies that load onto our trailers
- We take pride in our commitment to excellence
- I also go out and get new business
- I do have a drive that does most of the work
- However, we are DOT certified and have a USDOT number; I have to do all the paperwork and ensure we have the proper paperwork done for the federal government and insurance
Wholesale Parts Sales
Asbury Automotive Group
07.2024 - 01.2025
- I build relationships with customers and shops
- I travel 50 percent of the time to visit automotive shops and find new shops to buy from us for their OEM part needs
- I also had to monitor monthly sales from the shops to determine if they were buying more or less
- Then, I had to visit and see why sales went down
- I also visited shops buying more to ensure they had no issues
- I also had a monthly expense budget
Escalations Supervisor
Alpha Warranty Services
03.2021 - 07.2024
- I monitor claims adjusters to ensure they follow processes and complete claims promptly
- I also handle supervisor escalations with repair facilities and train and mentor new employees on workplace policies
- I mentor new hires and struggling adjusters on how to build rapport with the repair facilities
- Participated in customer service training for internal teams to share knowledge and experience and improve the quality of customer service
- Resolved customer complaints with 1-star reviews and BBB
- When I got the position, I had over 10 adjusters, and then When I left, I had about 50 adjusters on my team
- I did monthly one-on-ones with them, helped coach, and then had to discipline some; I also did interviews with new potential hires
Powertrain Claims Adjuster
Alpha Warranty Services
05.2019 - 03.2021
- Investigated and approved/denied vehicle service contract repairs
- Worked in partnership with repair facilities to identify the point of powertrain claims
- Work with parts vendors to provide correct parts within MSRP perimeters
- I handled 20 to 40 inbound calls from repair facilities about claims processes
- Documented information gathered in the field and uploaded data to the company database for efficient claims processing
Production Worker
Truite Glass & Aluminum Solutions
10.2017 - 04.2019
- I worked the machines that filled and glued the glass windows together-reviewed production schedules, streamlined processes-and met production targets and tight deadlines by collaborating closely with team members
- Organized work to meet demanding production and followed safety procedures and guidelines to maintain safe working environments
- Inspected finished products for quality and adherence to customer specifications
- Assembled and tested various products to meet production requirements and quality control standards and inspected products and machines to maintain quality and efficiency
Supervisor/Manager
Holiday oil company
08.2012 - 03.2016
- Handled attendance and coverage for employees' shifts and placed orders for supplies to ensure correct store inventory
- Provided leadership, guidance, and support to staff members
- Marked down clearance items and relocated merchandise to proper storage areas
- Followed HACCP safety guidelines for correctly receiving and distributing foods
- Kept merchandise fresh by monitoring proper stock rotation procedures and setting up promotions to move out aging products
- Kept a close eye on department employees and customers to assess theft risks and maintain loss prevention goals
- They maintained focus during busy times and delegated tasks to employees to keep the business running smoothly
- Set and update weekly work schedules to meet coverage demands by considering expected customer levels, planned promotions, and individual employee strengths
- Created and managed budgets to ensure optimal financial efficiency
- Led a team of professionals to collaborate effectively and achieve department goals
- Provided training and development opportunities to enhance the skills and knowledge of employees
- Oversaw day-to-day operations to maintain productivity and quality standards
- Resolved conflicts among team members and managed employee performance through feedback and coaching for continuous improvement
Education
Associate degree - Business Management
University of Phoenix
05.2019
High School Diploma - undefined
Millcreek High School
Saint George, UT05.2010
Skills
- Automotive Repair Management
- Mechanic Experience
- B2B sales
- Auto body repair
- Management
- Microsoft Office
- B2B marketing
- De-escalation skilled
- Performance tracking
- Account growth
- Pipeline management
- Industry expertise
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of 50-60 staff members.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- I identified and resolved issues, which resulted in a 40% increase in sales from new companies in my territory.
Certification
- ASE Certification
- I-CAR Certification
- Forklift Certification
- Driver's License Class D
- ASE Automobile Service Consultant Certification
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Languages
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementHealthcare benefitsPaid time offInterests
Sports
Family
Animals
Vehicles
Software
Excel
Word
Powerpoint
Windows
Affiliations
- .
Timeline
B2B Account Manager
loyalty partners group
01.2025 - Current
Wholesale Parts Sales
Asbury Automotive Group
07.2024 - 01.2025
Business Owner
BG Logistics and Transportation LLC
05.2023 - Current
Escalations Supervisor
Alpha Warranty Services
03.2021 - 07.2024
Powertrain Claims Adjuster
Alpha Warranty Services
05.2019 - 03.2021
Production Worker
Truite Glass & Aluminum Solutions
10.2017 - 04.2019
Supervisor/Manager
Holiday oil company
08.2012 - 03.2016
High School Diploma - undefined
Millcreek High School
- ASE Certification
- I-CAR Certification
- Forklift Certification
- Driver's License Class D
- ASE Automobile Service Consultant Certification
Associate degree - Business Management
University of Phoenix
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