Hayden Brown
Tyler,TX
Summary
Dynamic and results-oriented professional with a proven track record at Murray Securities, adept in financial report management and client service excellence. Leveraging strong communication and technical proficiency, consistently enhances customer satisfaction and operational efficiency. Excels in high-pressure environments, demonstrating exceptional problem-solving skills and adaptability.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Analyst Intern
Murray Securities
08.2023 - Current
- Printing and organizing financial reports.
- Answering phone calls and providing excellent customer service to clients.
- Assisting in processing client transactions.
- Setting up new client accounts and ensuring all necessary documentation is completed.
- Filing confirmations and maintaining compliance guidelines.
- supporting other task as assigned by my employer to facilitate the smooth operation of the office.
Valet
Tyler Valet
12.2022 - Current
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
- Built positive customer rapport for courteous, friendly and professional service.
- Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
- Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
Customer Service Representative
Mccoys Building Supply
08.2020 - 10.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Cashier
Fresh by Brookshires
05.2018 - 06.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelor of Arts - FInance
University of Texas At Tyler
Tyler, TX06-2025
Associate of Arts - Business Administration
Tyler Junior College
Tyler, TX05-2023
High School Diploma -
Robert E. Lee
Tyler06-2020
Skills
- Strong communication skills
- Precise attention to detail
- Excellent Customer service skills
- Efficient time management
- Technical proficiency Familiarity with financial terms, software, and tools
- Great Problem solving skills
- Work well with others
- Adaptability
- Confidentiality
Certification
- Passed the Securities Industry Essentials (SIE) - (August, 2024)
Timeline
Analyst Intern
Murray Securities
08.2023 - Current
Valet
Tyler Valet
12.2022 - Current
Customer Service Representative
Mccoys Building Supply
08.2020 - 10.2022
Cashier
Fresh by Brookshires
05.2018 - 06.2020
Bachelor of Arts - FInance
University of Texas At Tyler
Associate of Arts - Business Administration
Tyler Junior College
High School Diploma -
Robert E. Lee
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