Hayden Coffey
Summary
Versatile and dynamic professional with proven track records at Oklahoma State University, Blusource, and Target, excelling in roles requiring adaptability, effective communication, and a commitment to quality. Demonstrated expertise in audio-visual equipment setup and Microsoft Office, alongside a solid ability to enhance team performance and client satisfaction. Achieved significant improvements in event setup efficiency and customer service excellence.
Overview
6
6
years of professional experience
Work History
Setup Crew Member
Oklahoma State University
08.2024 - Current
- Set up large video screens, microphones and speakers to prepare venue for events.
- Demonstrated adaptability by quickly adjusting to last-minute changes or additions to event plans.
- Managed multiple projects simultaneously while maintaining attention to detail, ensuring flawless execution of each event setup.
- Maintained high-quality standards in each task performed, ensuring clients' expectations were exceeded.
- Contributed to client satisfaction by setting up events according to specifications and timelines.
- Provided support to other departments as needed, demonstrating versatility and commitment to the overall success of each event.
- Promoted a positive work environment through teamwork, mutual support, and strong communication among crew members.
- Maintained a clean and organized work environment, resulting in efficient setups and teardowns.
- Participated in clean up of venues after events and meetings by sweeping floors and taking out trash.
- Consistently met deadlines for event setups, contributing to overall success of every function.
- Reduced setup time with effective communication within the team, streamlining task delegation.
- Improved event setup efficiency by coordinating with team members and prioritizing tasks.
Fulfillment Team Member
Target
04.2022 - Current
- Followed orders precisely for correct items, sizes and quantities.
- Picked and packed order items.
- Collaborated with team members to achieve a high level of accuracy in order fulfillment, minimizing returns due to errors.
- Assisted in inventory management processes, contributing to accurate stock levels and reducing shortages.
- Ensured timely delivery of customer orders by consistently meeting or exceeding daily picking and packing targets.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Worked with customers to pack items according to specific desires and requirements.
- Transported merchandise pallets to move in warehouse.
- Kept work areas neat, clean and free from debris.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Provided excellent customer service through prompt communication and resolution of order-related inquiries or issues.
- Enhanced team morale by actively participating in group discussions, contributing ideas for process improvements, and supporting colleagues during peak periods.
- Participated in ongoing training and professional development opportunities to stay current on industry trends and best practices for fulfillment operations.
Farm Hand
Bar C Cattle
06.2018 - Current
- Kept pens, stalls and farm equipment clean and sterilized to support animal wellbeing.
- Assisted in the construction or repair of fences, barns, sheds, or other infrastructure necessary for successful farm operation.
- Carried out daily farm tasks such as feeding animals, milking cows, and cleaning pens to ensure animal health and welfare.
- Supported successful harvests through diligent planting, weeding, and pruning efforts.
- Observed animals and notified supervisor of signs of illness.
- Operated various farm machinery including tractors, plows, and balers for efficient land cultivation and crop production.
- Contributed to overall farm efficiency by performing regular equipment maintenance and repairs as needed.
- Collaborated with other farm workers to complete tasks efficiently according to established schedules and protocols.
- Ensured proper animal care by administering medications, vaccinations, or treatments as prescribed by veterinarians.
- Used time-management strength to cross-train associates to cover more areas without increasing expense.
- Examined animals for signs of sickness and overall herd health.
- Maintained condition of stock horses used to herd cattle.
Account Management Associate
Blusource
05.2024 - 08.2024
- Strengthened relationships with current accounts through consistent and frequent communication.
- Researched and monitored client's competitors, providing reports on competitor activity.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Developed, maintained and utilized diverse client base.
- Trained new employees on customer service, money handling and organizing strategies.
- Contributed to team objectives in fast-paced environment.
- Informed customers of promotions to increase sales productivity and volume.
- Supported account management team in tracking and analyzing key performance indicators for ongoing projects.
- Supported day-to-day account management for company clients.
- Participated in regular training sessions offered by senior account managers which improved my knowledge base and skillset.
- Assisted account managers in preparing monthly reports that highlighted successes, challenges, and areas for improvement.
- Identified new prospects and built a pipeline of potential clients by attending networking events and leveraging personal connections.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Team Member
Raising Canes
02.2022 - 04.2022
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Collaborated with team members to maintain a well-stocked inventory and ensure smooth operations during peak hours.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Ensured prompt delivery of takeout orders by efficiently packaging items and verifying accuracy before handing them off to customers or drivers.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Demonstrated flexibility in schedule availability, ensuring adequate staffing levels were maintained during peak hours or unexpected absences.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Contributed to maintaining a positive work environment by fostering effective communication among team members.
- Streamlined order processing by accurately taking and inputting orders to minimize wait time for customers.
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
- Made change and returned correct cash and coin to patrons.
- Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
- Promptly resolved customer complaints, escalating major issues to supervisor.
Host/Food Runner
Chili's Bar and Grill
12.2021 - 01.2022
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Seated patrons based on guest preferences and seating availability.
- Promoted business loyalty by fostering positive customer relationships.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Education
Bachelor of Science - Marketing
Oklahoma State University
Stillwater, OK05-2025
Skills
- Workplace Safety
- Scheduling flexibility
- Audio-visual equipment
- Quality control inspection
- Microsoft Office
- CRM proficiency
- Sales Support
- Performance Tracking
- Industry Research
- Marketing knowledge
- Cross-selling strategies
- Cross-training
Timeline
Setup Crew Member
Oklahoma State University
08.2024 - Current
Account Management Associate
Blusource
05.2024 - 08.2024
Fulfillment Team Member
Target
04.2022 - Current
Team Member
Raising Canes
02.2022 - 04.2022
Host/Food Runner
Chili's Bar and Grill
12.2021 - 01.2022
Farm Hand
Bar C Cattle
06.2018 - Current
Bachelor of Science - Marketing
Oklahoma State University
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