Hayden Decker

Self Employed

06.2017 - Current

Researched new design technology and tools to bolster professional skillset and drive quality deliverables.
Processed orders, service requests and applied information to customers.
Analyzed customer feedback to identify areas of improvement and implemented actionable solutions.
Collaborated with clients to address brand imaging and marketing style.
Conducted user research to identify customer needs and preferences for customer-centric designs.
Reviewed project requirements to plan workflows and evaluate client time and budget constraints.
Created sketches and technical drawings to present design concepts to clients.
Identified design requirements for each project.
Analyzed feedback from customers and staff to refine design concepts.
Developed new product design system to improve efficiency and productivity.
Handled customer inquiries and suggestions courteously and professionally.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Offered advice and assistance to customers, paying attention to special needs or wants.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Delivered prompt service to prioritize customer needs.
Responded proactively and positively to rapid change.
Promptly responded to inquiries and requests from prospective customers.