Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Hayden Fondren

Saginaw, MI,Michigan

Summary

Driven team player with a demonstrated record of success in work with people during life-threatening, dangerous and other tough situations. Proficient in emergency dispatching procedures and requirements.

Overview

6
6
years of professional experience
1
1
Certification

Work History

911 Dispatcher

Saginaw Co. 911
Saginaw , MI
06.2021 - Current
  • Receive and dispatche calls for emergency services.
  • Track vehicles using GPS technology and provide real-time status updates as needed.
  • Manage a large volume of phone calls while ensuring accuracy in data entry.
  • Utilize computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
  • Conduct regular training sessions for new hires on proper protocols for handling emergency situations.
  • Interact with local law enforcement agencies when responding to incidents in progress.
  • Monitor dispatch board and adjusted call priorities regularly based on caller needs.
  • Keep detailed and updated records of calls in physical and electronic databases.
  • Identify locations and needs of callers to accurately send assistance.
  • Respond immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.

Floor Supervisor

Olive Garden Restaurant
Saginaw, MI
10.2018 - 11.2020
  • Directed and supervised team of 15 employees in daily operations.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Performed monthly inventory checks to ensure sufficient stock levels for all products.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Analyzed financial data related to departmental budgeting activities on a regular basis.
  • Provided ongoing training to address staff needs.
  • Responded to customer questions regarding products, prices and availability.
  • Interviewed applicants, recommended individuals for hiring.
  • Maintained positive working relationship with fellow staff and management.
  • Displayed strong telephone etiquette, effectively handling difficult calls.

Education

High School Diploma -

Chesaning High
Chesaning
06-2009

Skills

Critical Thinking

  • Call Management
  • Map reading abilities
  • Computer Skills
  • Problem-Solving
  • Works Well Under Pressure
  • Stress Tolerance
  • Geographical knowledge
  • Incident Prioritization
  • Emergency Response Procedures
  • Dependable and Responsible
  • New Hire Training

Certification

  • DeWolf Training Certificate

Timeline

911 Dispatcher

Saginaw Co. 911
06.2021 - Current

Floor Supervisor

Olive Garden Restaurant
10.2018 - 11.2020

High School Diploma -

Chesaning High

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Hayden Fondren