Hayden Fulfer
Eugene,OR
Summary
Energetic manager offering history of success coordinating and monitoring operations across various departments. Proficient in problem-solving with a commitment to streamlining operations to decrease costs and promote organizational efficiency. Recognized for leading and guiding staff to meet common organizational targets. Well organized with stellar time management abilities.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Department Head of Webstore Customer Service
Bumperactive
04.2023 - Current
- Planned, created, tested, and deployed a comprehensive overhaul of customer service procedures, utilizing a structured methodology to ensure high-quality processes that meet and exceed customer expectations. This involved analyzing current systems, designing and implementing new procedures, testing them for effectiveness, and rolling them out to the team, resulting in improved customer satisfaction and operational efficiency.
- Analyzed large datasets to identify patterns and implemented solutions to address and resolve recurring issues, resulting in a significant reduction in repeat complaints.
- Promoted a positive work environment by fostering teamwork, open communication, and recognition of accomplishments among employees.
- Served as a liaison between the department and other divisions within the company, facilitating strong working relationships that contributed to successful projects.
Customer Service Representative
Tovala
03.2023 - 07.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction with timely resolution of complex technical problems.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Email Customer Service Representative
Bumperactive
06.2022 - 11.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Budtender
Green Valley Wellness
04.2022 - 08.2022
- Weighed, prepared and packaged different types of products.
- Answered questions about recreational uses and effects and qualities of different strains.
- Restocked supplies and arranged displays.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Influencer Marketing Manager
Oats Overnight
05.2021 - 10.2021
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Maintained complete database of files, contacts, and project materials.
- Developed insights on marketing campaigns to assess performance against goals.
Customer Service Representative
Oats Overnight
11.2020 - 05.2021
- Fielded customer questions regarding available merchandise, sales, current prices, and upcoming company changes.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Handled over 200 emails per shift signing up new customers, retrieving customer data, presenting relevant product information, and canceling services.
Customer Service Representative
Bumperactive
09.2020 - 11.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed over 200 support requests daily for assistance on wide range of issues related to purchases using variety of software including Ordoro, BigCommerce, and Amplifier.
Intern
Langtons International Agency
05.2020 - 08.2020
- Researched content and grammatical issues to check accuracy of information.
- Provided editorial guidance to clients
- Worked closely with other interns to read and supply feedback on submitted manuscripts.
Inventory Manager
The Book Bin
09.2018 - 08.2020
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Processed information and merchandise through POS register system.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Created and enforced detailed organization processes to increase quality service standards.
Dishwasher/Prep Cook
Gathering Together Farm
03.2018 - 06.2019
- Worked with chemicals such as detergent, rinse agents and sanitizers to protect customer health.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Stepped into additional roles during busy times to boost coverage of important stations.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
Development Associate
Community Outreach, Inc
10.2017 - 08.2018
- Scanned documents and saved in database to keep records of essential organizational information.
- Sent completed entries to Development Director for evaluation and final approval.
- Communicated with Board members and organized bi-monthly meetings.
- Planned and implemented fundraising events.
- Prepared materials for charitable events such as fundraising envelopes, comment cards, and brochures.
- Corrected any data entry error to prevent later issues such as duplication or data degradation.
Education
Bachelor of Arts - English
Monmouth College
Skills
- G-Suite
- MS Office
- Data Entry
- Written and Verbal Communication
- Customer Relationship Management
- Team Leadership
- Complex Problem-Solving
- Process Improvement
- CRM software knowledge
- Documentation and Recordkeeping
- Staff Development and Training
- Quality Assurance
Certification
- OLCC Marijuana Worker Permit
- CNP - Certified Notary Public (for the state of Oregon)
Timeline
Department Head of Webstore Customer Service
Bumperactive
04.2023 - Current
Customer Service Representative
Tovala
03.2023 - 07.2023
Email Customer Service Representative
Bumperactive
06.2022 - 11.2022
Budtender
Green Valley Wellness
04.2022 - 08.2022
Influencer Marketing Manager
Oats Overnight
05.2021 - 10.2021
Customer Service Representative
Oats Overnight
11.2020 - 05.2021
Customer Service Representative
Bumperactive
09.2020 - 11.2020
Intern
Langtons International Agency
05.2020 - 08.2020
Inventory Manager
The Book Bin
09.2018 - 08.2020
Dishwasher/Prep Cook
Gathering Together Farm
03.2018 - 06.2019
Development Associate
Community Outreach, Inc
10.2017 - 08.2018
Bachelor of Arts - English
Monmouth College
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