Hayden Gantz
Port St Lucie,FL
Summary
Proven leader in enhancing sales and operational efficiency at Bass Pro Shops and Lotus Gun Works, leveraging exceptional communication and teamwork skills. Expert in marine safety and regulations and adaptability, achieving significant improvements in customer satisfaction and revenue growth. Cultivates lasting client relationships through dedicated service and problem-solving prowess. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Commercial Fishing Vessel Deckhand
Phillip Marks
03.2024 - Current
- Displayed strong interpersonal skills by communicating effectively with captains, supervisors, and crew members to address concerns and coordinate activities on deck.
- Contributed to sustainable fishing practices by adhering to regulations and guidelines for catch quotas.
- Assisted in navigating the vessel during difficult weather conditions for safer operations at sea.
- Developed a keen sense of situational awareness that aided in identifying potential risks or obstacles during daily operations.
- Helped preserve the quality of caught fish through proper handling techniques during storage and transport processes.
- Ensured a clean and organized work environment by regularly cleaning decks, sorting fish, and storing equipment properly.
- Improved efficiency on the vessel by maintaining essential fishing gear and equipment.
Sales Coordinator
Lotus Gunworks
05.2022 - 05.2024
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
- Streamlined sales processes for improved efficiency and customer satisfaction.
- Cultivated long-lasting relationships with existing clients by providing ongoing support throughout the post-sales process.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Promoted business' development by building and maintaining relationships with new clients.
- Developed and nurtured an enjoyable work environment, with teamwork as our core goal.
- Researched issues to obtain appropriate answers to customer inquiries.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Sales Manager
Bass Pro Shops
01.2016 - 11.2022
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
Education
High School Diploma -
FLVS
Orlando, FLSkills
- Marine Safety Regulations
- Adaptability to conditions
- Environmental awareness
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Excellent Communication
- Reliability
- Decision-Making
Timeline
Commercial Fishing Vessel Deckhand
Phillip Marks
03.2024 - Current
Sales Coordinator
Lotus Gunworks
05.2022 - 05.2024
Sales Manager
Bass Pro Shops
01.2016 - 11.2022
High School Diploma -
FLVS
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