Hayden Gibbs

• Supported the facilitation of orders from our customers, making changes and providing updated lead times.
• Maximized revenue opportunities by conducting thorough needs assessments during initial client consultations.
• Answered requests for information. This involved finding the right product based on design documents and supporting the process of creating a new product if necessary.
• Answered requests for quotes. This involved using quarterly price sheets to quote the customer for a desired configuration.
• Supporting and facilitating "quick ship" program. This involves managing our current stock and offering a quick option for standard configurations, making sure there is a steady flow of products in and out of the facility while keeping lead times as low as possible.
• Leveraged excellent communication skills when presenting complex technical information to non-technical audiences.
• Provided exceptional customer service, addressing technical inquiries and resolving issues promptly.

My previous role as a production supervisor involved leading a team of skilled technicians to fulfill customer orders of UL intelligent lithium ion batteries in a timely fashion. These duties can be broken down into categories:

- Customer Support/Scheduling

• Scheduling incoming orders to be built depending on what products are on the way/available.
• Reworking stock products to apply to urgent orders
• Fulfilling orders in a timely fashion.
• Meeting with customers/parent branch/sales coordinators on a weekly basis to report the status of our orders.
• Using Teams and Excel to track incoming, in production, shipped, and stock orders

- Product Quality Management

• Documenting and reporting any quality issues to our parent branch as their customer.
• Maintaining a stock of 30+ types of hardware and parts as well as sourcing new material from local suppliers when available.
• Developing corrective actions to improve our quality.
• Using several proprietary programs for testing and servicing products.

- Team Management

• Developing training material / new step-by-step build documents.
• Interviewing and reviewing team member performance.
• Managing time off requests.

- Other

• Guiding tours of our facility to customers.
• Overseas travel.
• Submitting expense reports for purchased tools, hardware, etc.

- Accomplishments include:

• Production increase of 1.5x year over year yielding a minimum of 50 batteries built per week.
• Immaculate attention to detail resulting in consistently perfect quality products over 5000+ products shipped.
• Extensive travel to Germany in collaboration with our parent branch to improve processes.
• Operating in all departments of our warehouse including several forklift operations, shipping, receiving, lead acid and lithium production, service, and other heavy machinery operations.
• Developing a system of reporting missing / incorrect/ defective items in order to save our company money and working capital while cutting the percentage of late orders in half.
• Implementing an assembly line and control plan for seamless production flow.

• Work as a freelancer for 3 separate labor companies, 2 of which are under the Sound Ideas Warehouse. Duties include setting up shows in a timely fashion, tearing down shows after shows, loading and unloading sensitive equipment without damaging equipment or cases, lifting and moving 100+ pounds, using power tools such as high impact drill, table saw, and lift truck.
• Set up projectors, laptops and microphones for live presentations.
• Tested and calibrated audio and visual equipment to verify proper operation.
• Managed cables and power distribution systems effectively to maintain a neat appearance while ensuring safety.
• Optimized sound quality by conducting thorough sound checks prior to each event start time.

• Worked part time as an uber driver in conjunction with other employment. Duties include transporting passengers in a timely fashion, while providing a positive and comfortable experience during their ride.

• In charge of assigned tickets to be done within a certain time frame, using maps and equipment to locate gas lines. following locate procedures that include paint and flags, taking pictures, and documenting all locates. In charge of answering emergency and high priority tickets, as well as driving a company vehicle that is stored at home with equipment secured properly. Other duties include: Training new employees on proper procedures and duties, working with contractors on large projects to ensure safe excavation, On call shifts, assisting supervisors with damage reports.

• In charge of interfacility transport and advanced life support. Transporting patients in a timely fashion while monitoring vital signs, providing accurate and factual detailed run reports, and providing medical assistance en route.
• Other duties include: maintaining stock on the ambulance, providing a safe and timely transport, station cleaning duties, collecting patient information in a detailed written report.

• In charge of running day to day operations, maintaining positive, clean and productive environment for employees and customers.
• Responsibilities include: hiring/firing/training, key holder, handling of online sales and shipping products, in charge of online promotions and seasonal sales, providing exceptional customer service, delegating tasks to employees, and scheduling.