Hayden Graffius
Lake Mary
Summary
Dedicated customer service professional passionate about delivering exceptional service in fast-paced environments while prioritizing safety, teamwork, and passenger comfort. Recognized for professionalism, empathy, and reliability.
Overview
9
9
years of professional experience
Work History
Flight Attendant
Allegiant
10.2024 - Current
- Delivered exceptional customer service to enhance passenger experience and satisfaction.
- Assisted in safety demonstrations, ensuring compliance with FAA regulations and enhancing passenger awareness.
- Managed cabin operations, including food and beverage service, while maintaining a clean environment.
- Responded promptly to passenger inquiries and concerns to ensure comfort during flights.
- Adapted quickly to changing situations, demonstrating flexibility in high-pressure environments.
Server
Twin Peaks
01.2020 - 01.2024
- Delivered exceptional customer service by efficiently managing orders and addressing guest inquiries.
- Trained and mentored new staff on menu offerings and service protocols.
- Collaborated with kitchen staff to ensure timely food preparation and delivery during peak hours.
- Enhanced guest satisfaction by proactively resolving complaints and ensuring positive dining experiences.
- Maintained cleanliness and organization of dining area, adhering to health and safety regulations.
Front Desk Receptionist
Amazing Lash Studio
01.2018 - 01.2021
- Managed front desk operations, ensuring smooth check-in and appointment scheduling for clients.
- Provided exceptional customer service, addressing client inquiries and resolving issues promptly.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Front of House Employee
Chick Fill A
01.2017 - 01.2019
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and loyalty.
- Managed front counter operations, efficiently processing orders and handling cash transactions.
- Resolved customer complaints swiftly, utilizing conflict resolution skills to maintain a welcoming atmosphere.
Education
No Degree -
Chandler Gilbert Community College
Gilbert, AZHigh School Diploma -
Basha High School
Chandler, AZ07-2018
Skills
- Customer service
- Strong work ethic
- Attention to detail
- First aid
- Safety procedures
- Problem-solving
Timeline
Flight Attendant
Allegiant
10.2024 - Current
Server
Twin Peaks
01.2020 - 01.2024
Front Desk Receptionist
Amazing Lash Studio
01.2018 - 01.2021
Front of House Employee
Chick Fill A
01.2017 - 01.2019
No Degree -
Chandler Gilbert Community College
High School Diploma -
Basha High School