Hayden Gurley

• Operated Mac-30 and Mac-60 pasta extruders to produce wide variety of pasta shapes and sizes, including spaghetti, bucatini, and lumaconi
• Crafted handmade pasta, including lasagna sheets and ravioli, using traditional methods.
• Prepared and executed diverse sauces such as bolognese, mushroom cream, and pesto to complement pasta offerings
• Managed setup and operation of multiple farmer’s market stands, ensuring high-quality presentation and customer satisfaction.
• Maintained consistent quality and adherence to production standards in all culinary tasks.

• Maintained accurate inventory counts to meet customer demands and sustain operations.
• Trained and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
• Memorized ingredients and recipes for wide variety specialty drinks.
• Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
• Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.

• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Cultivated warm relationships with regular customers.
• Bussed and reset tables to keep dining room and work areas clean.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Served food and beverages promptly with focused attention to customer needs.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Utilized communication practices with kitchen staff to deliver customer meals in timely manner.

• Started out as a cook (May 2021 to June 2021), trained on cashier (June 2021 to July 2021), became trainer in August 2021, became shift lead October 2021. Ended as Full Time Shift Lead.
• Opened and closed store. Managed 5 to 8 workers per shift.
• Made truck orders as well as put them away physically and into the system.
• Opening shifts consisted of a lot of prep including salsa, queso, meats (chicken, steak, pork), chips, and other produce
• Closing shifts consisted of daily cleaning as well as deep cleaning (changing fryer oil, walls, prep area, etc.)

Worked at several locations

• Orlando- Manager Training
• Hamlin-Opening of New Store
• Windermere-Filling in for a Manager
• Ocoee-Transferred

• Started as a Driver in July of 2020. Cross trained as insider in August of 2020. Became a shift lead in October of 2020. Finally transitioned to Assistant Manager in December of 2020.
• Took orders over the phone, made orders (pizza, wings, subs, salads), delivered orders
• Put in truck orders as well as put them away when they arrived.
• Did all of the daily prep in opening shifts (making dough, cutting meats, etc.)
• Helped with any customer/employee complaints or big orders
• Made weekly schedules for 15 employees through Microsoft Excel
• Worked at 4 Corners location (fill in as a second manager) and filled in as an interim manager for 2 weeks