Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Hayden Hanon

Globe,AZ

Summary

Dynamic Tire Technician with proven expertise at Big O Tires, excelling in tire installation and customer service. Recognized for enhancing workflow efficiency and achieving high customer satisfaction through effective communication and meticulous attention to detail. Skilled in tire balancing and diagnostic assessments, ensuring optimal vehicle performance and safety.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Tire Technician

Big O Tires
05.2024 - Current
  • Assisted in tire installation and removal procedures, ensuring proper techniques and safety protocols were followed.
  • Operated tire changing equipment to efficiently service customer vehicles in a timely manner.
  • Conducted thorough inspections of tires to identify wear patterns and recommend appropriate solutions.
  • Maintained cleanliness and organization of work area to enhance workflow efficiency and safety standards.
  • Learned proper usage of diagnostic tools for assessing tire conditions and performance issues.
  • Provided exceptional customer service by addressing inquiries regarding tire maintenance and services offered.
  • Collaborated with team members to ensure seamless operations during peak service hours.
  • Adapted quickly to new tools, technologies, and processes within the tire servicing environment.
  • Rotated, mounted and balanced tires on cars, trucks, and vans.
  • Replaced and repaired tires using best practices for safe vehicle maintenance.
  • Dismounted, mounted, and repaired tires according to manufacturer specifications.
  • Improved customer satisfaction by providing timely and accurate tire services.
  • Operated machines safely and correctly, including tire changers and wheel balancers.
  • Serviced customer vehicles quickly and accurately to meet daily appointment schedules.
  • Enhanced safety standards by conducting thorough inspections of tires and related components.
  • Boosted productivity, performing tire repairs and replacements in a fast-paced environment.
  • Inflated tires to prescribed PSI per load requirements to optimize tire safety.
  • Repaired tires to avoid costly replacements by patching, plugging and replacing valves.
  • Disposed of old tires correctly, meeting safety and environmental requirements.
  • Collaborated with team members to complete complex repair jobs effectively and efficiently.
  • Delivered outstanding service, addressing client concerns promptly and professionally.
  • Maintained and managed tire and hardware inventory with regular stock assessments.
  • Increased efficiency with meticulous organization of tools and equipment in the workspace.
  • Analyzed customer needs to recommend suitable tires for personalized requirements.
  • Inspected and maintained equipment to limit operational disruptions.
  • Ensured customer loyalty through exceptional service and expert advice on tire maintenance.
  • Facilitated strong communication among team members, fostering a positive work environment that encouraged collaboration.
  • Maximized efficiency by coordinating changing and rotating of tires.
  • Inspected vehicle brakes, shocks and suspension systems, making repair recommendations to restore condition.
  • Promoted energy conservation by properly inflating tires according to manufacturer specifications.
  • Demonstrated commitment to quality control, adhering strictly to company guidelines for tire installation procedures.
  • Sourced tires to meet customer quality and budget needs.
  • Streamlined workflow, maintaining clean and organized work areas for optimal performance.
  • Minimized downtime with proactive identification of potential issues during routine inspections.
  • Expanded technical knowledge by staying current on industry trends, technology advancements, and best practices.
  • Provided comprehensive training to new technicians, ensuring consistent application of best practices across the team.
  • Maximized vehicle performance with expert alignment adjustments based on precise measurements and calculations.
  • Verified vehicle safety by testing batteries, performing oil changes and inspecting fluid levels.
  • Prioritized safety through proper disposal of hazardous materials and adherence to company protocols.
  • Reduced inventory costs by accurately tracking stock levels and ordering supplies as needed.
  • Secured repeat business, providing exceptional service and follow-up care.
  • Streamlined tire balancing process for improved vehicle stability.
  • Improved team efficiency, conducting thorough inspections to identify tire wear and damage.
  • Maintained inventory accuracy, conducting regular stock checks and ordering supplies as needed.
  • Strengthened customer loyalty, resolving complaints and issues with empathy and professionalism.
  • Optimized service times, leveraging advanced diagnostic tools for tire and wheel issues.
  • Increased service capacity, efficiently managing multiple service bays simultaneously.
  • Achieved high levels of customer trust, offering detailed explanations of maintenance procedures and recommendations.
  • Contributed to environmental efforts by properly disposing of old tires and materials.
  • Increased return customer rates, meticulously adhering to safety standards during tire repairs.
  • Ensured customer satisfaction by providing timely and accurate tire installations.
  • Improved tire life for customers, applying accurate tire pressure adjustments.
  • Reduced wait times for customers, streamlining tire rotation process.
  • Enhanced vehicle performance with precise wheel alignments.
  • Enhanced operational efficiency, regularly updating maintenance records and service logs.
  • Collaborated with team members to streamline workflow and increase productivity.
  • Supported business growth, actively participating in promotional events and customer education workshops.
  • Boosted team morale and productivity, leading by example and assisting with training new technicians.
  • Fostered safe work environment, implementing and adhering to strict safety protocols.
  • Enhanced workshop organization, effectively managing tools and equipment.
  • Facilitated positive work atmosphere, encouraging teamwork and open communication.
  • Assisted team by keeping shop tidy, clean, and free of safety hazards.
  • Identified problems and replaced worn tires on variety of vehicles.
  • Repaired punctures by locating leaks, removing embedded objects, and patching holes.
  • Utilized specialized tools and equipment to safely remove and install tires.
  • Used shop machinery to balance tires and align vehicles for optimal performance.
  • Tested tires for wear, balance and overall condition.
  • Assisted customers with selecting correct brand, type and size of tire for vehicle.
  • Evaluated tire tread depth and air pressure to verify proper tire inflation.
  • Educated customers about tire maintenance, repair and replacement.
  • Inflated tires to recommended pressure levels for tire and vehicle size.
  • Performed regular inspections of tire inventory and ordered new tires to maintain stock level.
  • Replaced inner tubes and repaired side walls when warranted.
  • Evaluated fluid levels, battery functioning, and vehicle leaks.
  • Checked, installed and repaired rotors, pads, and drums.
  • Road-tested vehicles to assess tire performance and identify additional issues.
  • Installed tire chains for winter driving conditions.
  • Flushed and refilled radiators, alternators, and transmissions.
  • Obtained quotes for tires from vendors and negotiated prices.

Customer Service Cashier

Tractor Supply
07.2023 - 05.2024
  • Processed customer transactions accurately using point-of-sale systems.
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.
  • Maintained clean, organized checkout areas to enhance customer experience.
  • Assisted with inventory management, ensuring stock levels met store demands.
  • Collaborated with colleagues to improve workflow efficiency during peak hours.
  • Handled returns and exchanges, ensuring compliance with company policies.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Answered product questions using knowledge of sales and store promotions.
  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
  • Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
  • Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
  • Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
  • Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Coordinated with stock team to ensure product availability at checkout area, optimizing customer's shopping experience.
  • Collaborated with team members to streamline checkout processes, reducing average customer wait time.
  • Enhanced store security by identifying and reporting suspicious activities.
  • Enhanced customer experience by providing prompt and accurate transactions.
  • Collaborated with team members to maintain smooth operations during peak hours.
  • Upheld strict adherence to store policies and regulations, minimizing potential financial discrepancies.
  • Assisted in creation of promotional displays, attracting customer attention and boosting sales.
  • Promoted store loyalty programs to customers to enhance engagement and repeat business.
  • Facilitated seamless returns and exchanges, maintaining customer trust and loyalty.
  • Implemented customer feedback system, leading to actionable insights for store improvement.
  • Assisted customers in locating products, improving overall shopping efficiency and satisfaction.
  • Utilized point-of-sale systems efficiently, ensuring accurate pricing and swift transaction processing.
  • Ensured cleanliness and organization of checkout area, contributing to positive shopping environment.
  • Resolved customer complaints, leading to noticeable improvement in customer satisfaction ratings.
  • Contributed to achievement of sales targets through suggestive selling techniques.
  • Addressed customer inquiries with detailed product knowledge, increasing sales through informed recommendations.
  • Participated in regular inventory counts, ensuring accuracy in store stock levels.
  • Monitored inventory at checkout, ensuring high-demand items were always in stock.
  • Improved team morale and cooperation by participating actively in staff meetings and feedback sessions.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Learned duties for various positions and provided backup at key times.
  • Used POS system to enter orders, process payments and issue receipts.
  • Processed refunds and exchanges in accordance with company policy.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Set up new sales displays each week with fresh merchandise.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
  • Redeemed coupons to discount purchases.

Laborer

JL Dixon
07.2021 - 09.2021
  • Operated heavy machinery to complete site tasks efficiently.
  • Assisted in loading and unloading materials for construction projects.
  • Maintained clean and organized work areas to ensure safety compliance.
  • Collaborated with team members to meet project deadlines consistently.
  • Followed safety protocols rigorously to minimize workplace hazards.
  • Supported skilled tradespeople by preparing materials and tools as needed.
  • Conducted routine inspections of equipment and reported maintenance needs promptly.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
  • Maintained high-quality workmanship through attention to detail and adherence to industry standards.
  • Supported construction projects by assisting with heavy equipment operations and manual labor tasks.
  • Loaded and unloaded materials onto trucks and trailers.
  • Loaded and unloaded materials and equipment onto and off construction sites.
  • Dug trenches, backfilled holes and compacted earth to prepare for new construction.
  • Assisted in digging, trenching and backfilling trenches and foundations.
  • Mixed and poured concrete for variety of projects.
  • Operated forklifts and boom lifts to complete various tasks.
  • Helped with erecting scaffolding and ladders.
  • Worked on sites, installing roofs and other exterior components.
  • Helped with door and window installations.
  • Installed drywall, siding and other structural components.
  • Finished surfaces of woodwork or wallboard in houses and buildings with paneling, paint and hand tools.
  • Adapted quickly to changing job requirements and project scopes effectively.
  • Performed general housekeeping and cleaning tasks.
  • Moved and cleared debris from work sites to dispose of in designated areas.
  • Followed instructions and safety protocols while operating machinery and equipment.
  • Managed safe and efficient use of tools and equipment on construction sites.
  • Provided labor support to carpenters, masons and other skilled trades.
  • Followed instructions and safety protocols to prevent accidents and injuries.
  • Used variety of hand and power tools to complete tasks.
  • Enhanced project timelines by collaborating effectively with team members on various tasks.
  • Assisted in reducing material waste by accurately measuring, cutting, and assembling materials as needed.
  • Bolstered team morale with a positive attitude and willingness to help others when needed.
  • Mitigated potential hazards with thorough site cleanup efforts at the end of each workday.
  • Delivered consistent results under challenging weather conditions or other external factors affecting productivity.
  • Upheld company reputation for quality workmanship through dedication to best practices within the laborer role.
  • Promoted a positive work environment by demonstrating strong teamwork and communication skills.
  • Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
  • Inspected tools and equipment to maintain safety and efficiency.

Education

HS Diploma - N/A

Globe High School
Globe, AZ
05.2024

Skills

  • Tire installation
  • Tire mounting
  • Tire balancing
  • Wheel balancing
  • Facility cleaning
  • Safety procedures
  • Oil changes
  • Air compressor operation
  • Torque wrench operation
  • Vehicle lifting
  • Fluid checks
  • Time tracking
  • Hydraulic jack usage
  • Machinery operation
  • Maintenance management
  • Parts lubrication
  • Mounting expertise
  • Pressure monitoring
  • Commercial vehicle work
  • Diagnostic
  • Repair logging
  • Leak repair
  • New tire installation
  • Brake system inspection
  • Vehicle repair
  • Customer service
  • Excellent communication
  • Decision-making
  • Hand and power tool operation
  • Wheel removal
  • Heavy lifting
  • Active listening
  • Tire rotations
  • Multitasking Abilities
  • Safe vehicle lifting
  • Tire rotation
  • Basic machine operation
  • Tire sensor resets
  • Preventive Maintenance
  • Valve stem replacement
  • Inventory maintenance
  • Issue resolution
  • Tire damage assessment
  • Time management
  • Tire reassembly
  • Vehicle wheel mounting
  • Teamwork and collaboration
  • Equipment maintenance
  • Power tool operation
  • Equipment setup
  • Safety protocols
  • Relationship building
  • Proper tire inflation
  • Customer inquiry and response
  • Equipment inspection
  • Puncture sealing
  • Company procedure adherence
  • Wheel counterweight determination
  • Inventory management
  • Attention to detail
  • Teamwork
  • Customer relations
  • Interpersonal communication
  • Debris management
  • Order management
  • Roadside assistance
  • Tire casing inspections
  • Air filter replacement
  • Battery replacement
  • Workload management
  • Problem-solving
  • Staff supervision
  • Service reports
  • Supply management
  • Battery checks
  • Invoice generation
  • Emergency repairs
  • Hydraulic jacks
  • Automotive maintenance
  • Written communication
  • Commercial repairs
  • Quality assurance

Certification

Forklift and drivers license.

Additional Information

I have experience in welding metal cutting and metal grinding and operation of equipment.

Timeline

Tire Technician

Big O Tires
05.2024 - Current

Customer Service Cashier

Tractor Supply
07.2023 - 05.2024

Laborer

JL Dixon
07.2021 - 09.2021

HS Diploma - N/A

Globe High School

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Hayden Hanon