Hayden Hatfield
Nashville,TN
Summary
Dynamic operations leader with extensive expertise in logistics and team management. Specialized in optimizing workflows for enhanced efficiency and cost-effectiveness. Demonstrated success in supervising diverse teams, ensuring safety compliance, and delivering superior customer service. Proficient in equipment operation, with a focus on hands-on problem-solving and continuous process improvement. Committed to upholding high-quality standards while fostering a collaborative workplace culture.
Overview
10
10
years of professional experience
Work History
Extended Operations: Tracker
Western Express
Nashville, Tennessee
04.2025 - Current
- Monitored real-time location and status of over-the-road drivers to ensure timely pickups and deliveries.
- Coordinated daily dispatch operations, assigning loads and adjusting routes to meet deadlines.
- Maintained constant communication with drivers to provide updates and resolve issues efficiently.
- Identified delays and addressed breakdowns or route changes to minimize service disruptions.
- Utilized AS400 to relay accurate load, location, and ETA information for operational support.
- Collaborated with planners and fleet managers to optimize fleet utilization and enhance efficiency.
Trainer / Team Lead / Driver
6th Man Movers
Nashville, Tennessee
09.2024 - 04.2025
- Supervise and coordinate moving team members to ensure efficient and safe relocation of residential and commercial clients
- Conduct pre-move briefings to review move details, assign tasks, and establish communication protocols
- Ensure compliance with company policies, safety regulations, and quality standards
- Provide excellent customer service, addressing client concerns and resolving issues promptly
- Mentor crew members to improve performance, safety, and customer satisfaction
- Operation of 16ft - 26ft box trucks
- Manage and maintain equipment, trucks, and supplies to minimize downtime and reduce costs
Operations Manager
Best Cleaning Service
Knoxville, TN
07.2020 - 09.2024
- Directed efficient logistics within a commercial and residential cleaning firm, achieving excellent customer satisfaction.
- Managed and directed a team of 40+ cleaning technicians, delivering guidance, training, and performance feedback to achieve high service quality.
- Streamlined scheduling and routing to enhance operational efficiency.
Implemented and enforced quality control processes, conducting regular site inspections and audits to ensure compliance with company standards and customer expectations. - Resolved customer issues while identifying opportunities for upselling and cross-selling services.
- Developed and implemented goals and objectives with the management team, boosting business expansion.
- Evaluated operational data and metrics to pinpoint trends and improvement areas.
- Guaranteed alignment with all relevant compliance requirements.
Order Picker / Forklift Operator
Heritage Cabinets
Andersonville, TN
11.2015 - 07.2020
- Managed the collection of orders using Yale OS030 stand lifts, ensuring accurate department distribution.
- Demonstrated expertise in handling assorted warehouse responsibilities through proficiency with numerous machines.
- Expertise in constructing cabinets with industry-standard tools.
- Developed expertise in wood restoration through practical experience.
- Experience handling various power tools efficiently, including circular saws, and nail guns.
- Managed unloading trucks and staging materials for accurate inventory placement.
Education
High School Diploma -
Anderson County High School
Clinton, TN05-2013
Skills
- Leadership
- Team management
- Project management
- Workforce management
- Data analysis
- Cross-functional collaboration
- Contract negotiation
- Onboarding and orientation
- Employee training
- Customer service
- Equipment operation
- Computer skills
- Manufacturing
Affiliations
• 2025 Best New Dad Award
• Music Production
• Habitual String Bender
• Gamer
• Avid D&D DM
• Music Production
• Habitual String Bender
• Gamer
• Avid D&D DM
Timeline
Extended Operations: Tracker
Western Express
04.2025 - Current
Trainer / Team Lead / Driver
6th Man Movers
09.2024 - 04.2025
Operations Manager
Best Cleaning Service
07.2020 - 09.2024
Order Picker / Forklift Operator
Heritage Cabinets
11.2015 - 07.2020
High School Diploma -
Anderson County High School