Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Hayden Hawks

Martinsville,VA

Summary

Versatile and dedicated, I leveraged heavy equipment operation and exceptional customer service skills at Homestead Lawn Care to enhance property aesthetics and client satisfaction. Expert in seasonal maintenance and adept at resolving customer issues, I consistently improved project efficiency and client loyalty, showcasing my problem-solving abilities and commitment to quality.

Personable and reliable with strong attention to detail and positive, upbeat attitude. Possesses thorough understanding of cleaning techniques and sanitation standards, including proficiency in using cleaning equipment and products. Dedicated to creating pristine and organized living spaces, ensuring clean and comfortable environment for all clients.

Overview

3
3
years of professional experience

Work History

Landscape Worker

Homestead Lawn Care
02.2022 - Current
  • Removed weeds, hazards, and debris from common pathways to improve usability.
  • Maintained clean worksites throughout projects by removing debris, trimming overgrown plants, and keeping tools organized.
  • Handled hedge, bush, and shrub trimming.
  • Performed planting, watering, mulching, and edging of lawns.
  • Applied mulch and other soil amendments to improve plant growth conditions while also controlling weeds and retaining moisture levels.
  • Enhanced curb appeal by maintaining and improving landscape features such as lawns, gardens, and walkways.
  • Developed strong client relationships by addressing concerns or requests promptly and providing excellent customer service throughout projects.

Customer Service Representative

The Oasis of Martinsville
07.2021 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Maintained a safe working environment through proper use of cleaning products and equipment.
  • Developed strong relationships with clients through consistent high-quality service and friendly interactions.

Education

High School Diploma -

Basset High School
Bassett, VA
05-2027

Skills

  • Seasonal maintenance
  • Heavy Equipment Operation
  • Pest Control
  • Irrigation Systems
  • Cleaning and sanitization
  • Customer Service
  • Housekeeping
  • Bathroom sanitation

Languages

English
Native or Bilingual

Timeline

Landscape Worker

Homestead Lawn Care
02.2022 - Current

Customer Service Representative

The Oasis of Martinsville
07.2021 - Current

High School Diploma -

Basset High School

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Hayden Hawks