Summary
Overview
Work History
Education
Skills
Accomplishments
Community And Volunteer Service
Organizations
Hobbies and Interests
Volunteer Experience
Photography
Timeline
Generic

Hayden Helmcamp

Burleson,TX

Summary

Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

11
11
years of professional experience

Work History

Server

Applebee's Neighborhood Grill & Bar
05.2020 - Current
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Cultivated warm relationships with regular customers.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Grocery Clerk

Sprouts Farmer Market
08.2019 - 04.2020
  • Improved customer satisfaction by providing efficient and friendly service at the checkout counter.
  • Enhanced store cleanliness through diligent maintenance of aisles, shelves, and display areas.
  • Assisted customers with product inquiries by sharing extensive knowledge of grocery items and their locations.
  • Contributed to increased sales performance by stocking shelves in a visually appealing manner.
  • Ensured proper storage conditions for perishable items, resulting in reduced spoilage rates.
  • Promoted a positive shopping experience by courteously addressing customer concerns and resolving issues promptly.
  • Collaborated with team members to meet daily objectives and maintain smooth store operations.
  • Supported inventory management efforts through accurate tracking of stock levels and timely replenishment of products.
  • Consistently met or exceeded performance goals by maintaining high standards of efficiency, productivity, and customer service.
  • Stocked shelves and organized merchandise displays for easy retrieval.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Communicated with customers and staff politely and professionally to uphold store standards.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.

Retail Sales Associate

Tuesday Morning
09.2018 - 07.2019
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Increased sales revenue through effective product recommendations tailored to individual customers.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Assisted in planning and executing successful in-store events that drove foot traffic, increased sales, and enhanced brand loyalty among customers.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Server

Cotton Patch Cafe
03.2017 - 05.2018
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Server

On The Border
09.2015 - 03.2017
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Server

Cotton Patch Cafe
01.2014 - 09.2015
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Answered customers' questions, recommended items, and recorded order information.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Cafe Worker

Jellystone Park Camp Resorts
06.2013 - 08.2013
  • Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
  • Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
  • Prepared fresh, high-quality food items by following strict company guidelines for preparation and presentation.
  • Maintained a clean and organized café environment, adhering to health and safety regulations.
  • Supported fellow team members in achieving a smooth workflow during peak hours.
  • Promoted cafe offerings through engaging interactions with customers, highlighting specials or new menu items.
  • Provided support during special events or catering orders to ensure successful execution of client requests.

Education

No Degree - Art

Stephen F Austin State University

No Degree - Business Administration

Hill College
Cleburne, TX

High School Diploma -

Cleburne High School
Cleburne, TX
05.2013

Skills

  • Attention to detail
  • Innovative Photographer
  • Creative artistic vision
  • Project planning
  • Customer Service
  • Multitasking
  • Hard Worker
  • Ability to learn and pick up new skills quickly
  • Finding and quickly fixing problems as they arise

Accomplishments

  • Mr. Golden Pride nominee
  • State level Solo & Ensemble finalist - 2 years
  • 2nd place in youth division of Cleburne Camera Club’s Contest - 2 years
  • Reflections state advancement in photography for three years
  • Eagle Scout

Community And Volunteer Service

  • Beaumont, TX, Build wheelchair ramps, general house repairs, and cleanup for storm victims., 06/2008, 30
  • Stillwater, OK, General home repairs, painting, wheelchair ramps., 06/2008, 30
  • Greenriver, MS, Community cleanup, general repairs, 06/2010, 30
  • Fayetteville, AR, General home repair, cleanup, helped in community soup kitchen., 06/2012, 30
  • Operation Blessing, Sort and distribute food, clothes, humanitarian items, 2008 - 2011, 16
  • Cleburne State Park, Help build safety bulletin board sign by boat ramp for park., 09/2008, 15

Organizations

  • Boy Scouts of America
  • Golden Pride Band
  • First United Methodist Church Cleburne

Hobbies and Interests

  • Photography
  • Reading
  • Camping
  • Music
  • Climbing
  • Snow-skiing

Volunteer Experience

  • Sorting canned goods and clothes at local charity
  • Cleaning and sorting blankets and other animal accessories at the Animal Shelter
  • Boy Scout and Cub Scout Assistant
  • Church mission work

Photography

Photography has played an important role in my life. Capturing memories and moments in time for people to reminisce is my passion. Artistic landscapes and travel photography would be a dream come true. 

Timeline

Server

Applebee's Neighborhood Grill & Bar
05.2020 - Current

Grocery Clerk

Sprouts Farmer Market
08.2019 - 04.2020

Retail Sales Associate

Tuesday Morning
09.2018 - 07.2019

Server

Cotton Patch Cafe
03.2017 - 05.2018

Server

On The Border
09.2015 - 03.2017

Server

Cotton Patch Cafe
01.2014 - 09.2015

Cafe Worker

Jellystone Park Camp Resorts
06.2013 - 08.2013

No Degree - Art

Stephen F Austin State University

No Degree - Business Administration

Hill College

High School Diploma -

Cleburne High School

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Hayden Helmcamp